TMS Plugins Train Wreck

  • Resolved pleavell

    (@pleavell)


    2 years, 11 months ago

    So I purchased premium wpdatatables from TMS plugins but never received an email. I opened a ticket with no response but they’ve charged my card.

    Does anyone have a suggestion on how to handle this? Extremely frustrated with them as I have to have login credentials to request a refund.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    2 years, 11 months ago

    Hello, Patrick.
    We found your premium Ticket, and our Support has just responded to it.
    Our usual response time for Premium Tickets is a couple of hours,
    but sometimes when we have a large volume of incoming tickets, it can be longer than that,
    so we apologize for the 5 hours that has passed from the moment you opened the ticket before they responded.
    Please check their response and they will follow up to make sure that the issue is resolved as quickly as possible.
    Kind regards.

Viewing 1 replies (of 1 total)

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