Token expires for some users

  • Resolved Sakshi Tyagi

    (@sakshityagi343)


    3 years ago

    Hi,

    For some users, when they click on the login link from their mail it shows them the token has expired even though they click right after receiving the mail (we are using SMTP plugin which delivers mail very fast).

    We have also installed WP Mail Logging plugin to check their login link manually and it works at our end but for some reason doesn’t work for them.

    Please help on this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years ago

    Hi @sakshityagi343,

    Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and check that you have the latest version of the Passwordless Login plugin?

    Note: The latest version of Passwordless Login is 1.1.2.

    Best regards,

    Thread Starter Sakshi Tyagi

    (@sakshityagi343)

    3 years ago

    Yes, using latest plugin version 1.1.2

    Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years ago

    Hi @sakshityagi343,

    I’ve tested this on my WP Instance and the login link that I’ve received on my Gmail account worked correctly (I’ve tested again, and the same happened when I got the login link from the Email log plugin).

    The issue some of your users encounter is most likely caused by an Email client or Antivirus that checks that link first (clicks on it), and so when the actual user clicks on that link the message “Your token has probably expired. Please try again.” appears since that link was accessed by something else first (the Login link can be accessed only once, after that it will expire).

    Best regards,

    Thread Starter Sakshi Tyagi

    (@sakshityagi343)

    3 years ago

    Hi @alexandrubodea,

    Thanks for digging into it.

    In such case user will never be able to login in their account. Can we allow this link to expire after 2 clicks?

    Plugin Support alexandrubodea

    (@alexandrubodea)

    3 years ago

    Unfortunately, no (since that is how the Passwordless login plugin works). The login links can be used/accessed only once.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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