Ok, this sounds like you are having some issues with you site (if these issue were actually occurring with 80K active installs on the plugin my inbox would be flooded with 1000s of messages 🙂 ).
So lets try to help – I’m guessing that you getting a JavaScript error within your WP Dashboard – press CTRL + SHIFT + J keys to open your JavaScript console (on Chrome or Firefox). Any JavaScript errors will be highlighted in red along with whatever is causing the error.
Next, we need to check for PHP errors – so edit you ‘wp-config.php’ file (in the root folder of your site), and add the following 2 lines just before the ‘That’s all, stop editing’ line:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true );
Any PHP errors on the WP Dashboard will now be displayed on screen.
Hi,
Yes, there is an error in JS Console:
jquery.js:1 Uncaught TypeError: r.getClientRects is not a function
at jQuery.fn.init.offset (jquery.js:1)
at Object.getWithinInfo (position.min.js:11)
at jQuery.fn.init.a.fn.position (position.min.js:11)
at a.<computed>.<computed>._position (dialog.min.js:11)
at a.<computed>.<computed>._position (widget.min.js:11)
at a.<computed>.<computed>.open (dialog.min.js:11)
at a.<computed>.<computed>.open (widget.min.js:11)
at a.<computed>.<computed>._init (dialog.min.js:11)
at a.<computed>.<computed>._init (widget.min.js:11)
at a.<computed>.<computed>._createWidget (widget.min.js:11)
Wordpress version 5.0.3 (sorry, can’t upgrade at the moment)
jQuery version: 3.3.1
Rudolf
Hmmm, this may not be your WordPress version and could be another badly behaving plugin – you should be able to click on the error message and see the file URL causing the error and this should hopefully tell you the Plugin in question.
Tracking down the cause of JavaScript errors can sometimes be a mission 🙁
Also the root cause of this may be the PHP version being used on you web hosting – if your web hosting is on a PHP version prior to version 7 you can get PHP errors – so check that as well.
PHP 7.3
I do have whole bunch of PHP notices:
PHP Notice: Undefined index: sa_slide4_content in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2189
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_image_id in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2190
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_image_pos in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2191
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_image_size in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2192
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_image_repeat in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2193
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_image_color in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2194
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_link_url in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2195
[10-Dec-2019 07:45:50 UTC] PHP Notice: Undefined index: sa_slide4_link_target in /wordpress/content/plugins/slide-anything/php/slide-anything-admin.php on line 2196
JS error I get can be triggered by attempting to delete a slide.
Error is in:
delete_sa_slide : slide-anything-admin.js:1195
Rudolf
Ok, the PHP Notices can be ignored (these are just advisory) – its the PHP errors & warnings we need to worry about.
Regarding the JS error – do you only get the JS error in the JS console when you delete a slide, or do you get JS errors displayed elsewhere? In other sections of the WP dashboard?
Because I’m concerned this is an issue with the ‘Delete Slide’ function. But I just tested on my test site (WP 5.3 + PHP 7.2) and am not getting any JS errors when deleting a slide.
jQuery error appears as I load “New Slider” page.
As far as I can see, it does not appear anywhere else.
Deleting the slide triggers error again.
Just loading sample slider does not trigger the error. Attempt to delete a slide does.
Interesting that error appears at random times when I just go to “Add New Slider” page. It may take few seconds to appear, then it may appear again after few more seconds. Like there is a processing happens based on some timeout (don’t think it relates to page loading). Deleting slide triggers it right away.
Another issue is AutoHeight. I assume this scales slider to the element size. If I just go and create a new slider, default is 3 panels with plain text. But resulting slider is quite wide. Is there a way to actually scale slider height to that of slider content? No errors in console.
Rudolf
The Owl Carousel ‘Auto Height’ only works when you are display 1 slider per page – see here:
View post on imgur.com
Are these blue ‘i’ (info) icons not working on your site (because of the JS error crashing the page load)?
Otherwise, the height of the slides is determined by the height of your ‘tallest’ (greatest height) slide, unless you use ‘Min Height’ setting:
View post on imgur.com
(here you can use a predefined aspect ratio, a pixel amount or a percentage for the height of your slides, e.g. 100% means your slides will be square with same height & width)
I just tried to add plugin on another site that is running WP 5.3.3. Seem OK
I still have height problems, but I can work through this.
On my original site, there is no tooltip popup when I hover over blue question marks. No additional errors, but likely due to original fault.
Rudolf
Hmmm, if you want I could have a look at your ‘original’ site to try determine what is happening/causing the issue.
If you would like this then contact me using the contact form on this page:
https://edgewebpages.com/
And then you can arrange to send me your WP login credentials.
