Too much server events

  • Resolved Renz Ramos

    (@imrenzramos)


    5 months, 3 weeks ago

    I think the app is sending too many server events — possibly duplicate ones? It doesn’t seem right. Could you advise on this?

    • This topic was modified 5 months, 3 weeks ago by Renz Ramos.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    5 months, 3 weeks ago

    Hi @imrenzramos , thank you for reaching out!

    Can you try the following:

    • Temporarily disable any cache plugins & clear the cache
    • Reinstall the Meta pixel for WordPress plugin
    • Re-connect the site to your page.

    If the issue persists, please share the following:

    • Your site info, located under Site Health, using Pastebin
    • An example of where you noticed that too many events are being logged (any screenshots you could share would be helpful as well)

    Kind regards,
    Marija

    Thread Starter Renz Ramos

    (@imrenzramos)

    5 months, 3 weeks ago

    Hi,

    Here is the screenshot:
    https://snipboard.io/clRxMy.jpg

    Can you please check if this is normal or if there’s something wrong? The server events appear to be 2–3 times higher than the browser events.

    Plugin Support Marija

    (@marijastuntcoders)

    5 months, 3 weeks ago

    Hi @imrenzramos ,

    Seeing more CAPI events than Pixel events is completely normal, as long as the overall count is what you are expecting it to be.

    Please let us know if there’s anything else we can assist you with.

    Kind regards,
    Marija

    Thread Starter Renz Ramos

    (@imrenzramos)

    5 months, 3 weeks ago

    Hello,

    If you can check the screenshot, it shows that the server events are about 2–3 times higher than the browser events (though following the same trend). We suspect that there might be duplicated events.

    The ads team also mentioned that the purchase events are higher compared to the actual purchases.

    Plugin Support Marija

    (@marijastuntcoders)

    5 months, 3 weeks ago

    Hi @imrenzramos ,

    Like I mentioned it’s expected to see a higher number of CAPI events, compared to browser events. The events are complimentary to each other, and in some cases they will be captured by CAPI, and other times they will be captured by the Pixel.

    Does your site use WooCommerce? If so, please share your System Status Report.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    5 months, 1 week ago

    Hi @imrenzramos ,

    Just wanted to follow up and check if you are still experiencing this issue?

    If you are (and your site uses WooCommerce), please share your System Status Report.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    5 months, 1 week ago

    Hi @imrenzramos ,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved.

    Please feel free to reach out again, if you need any further assitance.

    Kind regards,
    Marija

Viewing 7 replies - 1 through 7 (of 7 total)

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