Tool Tip Differences

I’m trying to get this plugin to work correctly so far I’ve got everything from two sites that I was hired to work on, except the tool tip on one of the sites.
http://www.creativetherapyconsultants.com/contact-us/
Has a nice tool tip that does not have issues, but the other site,
http://www.neonatalcertification.com/contact_us has an annoying tool tip and I’d like to get it set like the first website.

I’m very new to WordPress so please forgive me if this isn’t an issue with the plugin.

http://ww.wp.xz.cn/plugins/custom-contact-forms/