Tooltip Not Displaying

I’m experiencing an issue with the tooltip functionality. We’ve added a basic tooltip to one of our filters using the plugin’s settings, and the question mark icon associated with the tooltip is visible on the front end.

However, when we hover over or click the question mark icon, nothing happens. The tooltip content is not displayed at all.

Here are some details about our setup:

• Plugin Version: 1.9.0
• WordPress Version: 6.8.1
• Theme: Hello Elementor Version 3.4.2
• Other Active Plugins:
  • Akeeba Backup CORE for WordPress (Version 9.0.4)
  • Duplicate Page (Version 4.5.4)
  • Elementor (Version 3.27.6)
  • Elementor Pro (Version 3.27.5)
  • Filter Everything PRO (Version 1.9.0)
  • Filter Everything — WooCommerce Product & WordPress Filter (Version 1.9.0)
  • Resize Image After Upload (Version 1.8.6)
  • Safe SVG (Version 2.3.1)
  • Shortcodes Ultimate (Version 7.3.5)
  • WP All Import (Version 3.9.1)
• How we added the tooltip: We added the tooltip text in the ‘Tooltip Text’ field for the specific filter in the plugin settings. We also have an Elementor pop-up that would trigger if clicked based on the tooltip css and that doesn’t work either.

We have tried the following troubleshooting steps so far (if any):

• clearing browser cache, deactivating other plugins temporarily (no change), checking the browser’s developer console for errors (no errors).

We are looking for any guidance on why the tooltip might not be displaying and how to resolve this issue. Any help would be greatly appreciated.

The page I need help with: [log in to see the link]