Tooltips no longer display

simonjonharding
(@simonjonharding)

7 months, 2 weeks ago

Hello.

I have noticed that the tooltips are no longer showing when hovering over the keywords.
Keywords remain dashed underneath, but no tooltips appear.
I have played around with the settings but can’t get them to show anymore.
Not sure if this broke with a recent update to the plugin.

Any suggestions?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@itfans)

Hi @simonjonharding

I hope this message finds you well and that you are having happy days with your family. 🙂

Sorry for the delay. We responded to your ticket at tooltips.org/forums/topic/tooltips-no-longer-display/ a few days ago and will repost the response here for your convenience:

Sir, I’m sorry to hear about the issue. We checked your site and found that you are using a cache plugin called SG Optimizer. We suspect that this cache plugin is breaking the JavaScript code in the tooltips plugin. Ensuring that your tooltips function properly in WordPress while using the SG Optimizer plugin is a simple process. Just follow these friendly steps:

Step 1: Log into Your WordPress Admin Area

Begin by signing in to your WordPress admin dashboard. Once you’re in, locate the “SG Optimizer” menu item on the left-hand sidebar.

Step 2: Navigate Through the Tabs

In the SG Optimizer settings, you’ll see several tabs:

SuperCacher Settings
Environment Optimization
Frontend Optimization
Image Optimization

Step 3: Adjust Frontend Optimization Settings

Click on the Frontend Optimization tab. Here, look for the option labeled “Load Render-blocking JavaScript Files Asynchronously.”
What This Option Does:

Disabling this setting prevents asynchronous loading of JavaScript files in the header section of your site, which can interfere with tooltip functionality. To keep your tooltips running smoothly, simply toggle this option off.

SG Optimizer “Frontend Optimization” Tab

Once you’ve made this change, your WordPress tooltips should work perfectly with the SG Optimizer plugin! Enjoy a more interactive and engaging experience on your site!

More details please check tooltips.org/forums/topic/tooltips-no-longer-display/

Thanks, have a blessed day with your family 🙂

Best Regards,
WordPress Tooltips Plugin Support

Thread Starter

simonjonharding

(@simonjonharding)

6 months, 3 weeks ago

Hello.
Thanks for the response.

I had already tried disabling the Siteground Optimizer plugin completely. This made no difference.
After trying several other fixes, and since I had not heard anything from this support request post in four weeks, I eventually removed the tooltips plugin and replaced it with another which works perfectly.

Sorry.

happy support

(@itfans)

6 months, 2 weeks ago

Dear @simonjonharding,

I hope this message finds you well and that you are enjoying wonderful weekend with your loved ones.

We apologize for the delay in our response. If you contact us at tooltips.org/contact-us/, we have a small gift for you. 🙂

We’re sorry for the inconvenience—our developer fell ill and endured many sleepless nights. We’ve just brought the service back for our users, and we will check the support forum daily and reply quickly. 🙂

It’s great to know you have find another perfect solution, wishing you continued success with your work 🙂