total field not working

  • Resolved wclune

    (@wclune)


    3 years, 6 months ago

    I have this form where the total function doesnt work on the live page, although it does work in preview.. any ideas. I should add i created a new form and it does the same thing.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Curtis

    (@curtisbrownlee)

    3 years, 6 months ago

    Hi,

    I’m sorry to hear that you are experiencing this. Product and Total fields were deprecated a few years ago.

    For generating a total, we recommend using Number fields and creating Calculations: https://ninjaforms.com/docs/calculations/

    We strongly encourage users to reach out to our team here with any follow-up questions in order to get a timely response: https://ninjaforms.com/contact/. There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

    Thread Starter wclune

    (@wclune)

    3 years, 5 months ago

    @curtisbrownlee I am not sure why a NEW form created using the newest version of ninja would use a deprecated software??

    https://marsclub.org/test/

    • This reply was modified 3 years, 5 months ago by wclune.
    Thread Starter wclune

    (@wclune)

    3 years, 5 months ago

    THE most maddening part about this, it works fine in preview and it worked fine for a few weeks before…

    Thread Starter wclune

    (@wclune)

    3 years, 5 months ago

    Well no response from ninja forms either in the official ticketing system or here! Anyone have a suggestion on contact form that is actually supported??

    Plugin Support Curtis

    (@curtisbrownlee)

    3 years, 5 months ago

    Hello, I checked our support system, but I could not find an open ticket regarding Product fields. If you would, can you submit a ticket via https://ninjaforms.com/contact/ or send an email to me at [email protected]?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 5 months ago

    Well no response from ninja forms either in the official ticketing system or here!

    Wait. You bought this from Ninja Forms? If so they can’t support you on this site as that’s not allowed.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter wclune

    (@wclune)

    3 years, 5 months ago

    Sorry Jan but i was not getting a response from ninja and i was hoping for an easy solution from the community.
    Curtis did respond to new request i opened, Thanks you again Curtis

Viewing 7 replies - 1 through 7 (of 7 total)

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