Totally Bugged Navigation

  • Resolved sheathompson

    (@sheathompson)


    3 years, 3 months ago

    So yeah, Ultimate Member just totally bugged out on me, for anyone who isn’t logged into the site, you see every single page (hidden and unhidden) pages listed in the main navigation bar on my site. There are pages that people should not see listed there. It’s completely crippled my site. I’ll probably have to go to maintenance mode, as all my user roles and hidden pages and functionalities operate on the ultimate member roles. I’ve put my trust in this company too much at this point. I need immediate help – and all I get is a 24-48 hour response window time, right in time for the weekend, so realistically I probably won’t get a response until Monday. Lost business.

    I’ve already tested this by disabling every other plugin, the issue goes away immediately when Ultimate Member is deactivated – so I know for a fact it’s Ultimate Member.

    Please someone help me immediately!! I’m freaking out here!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sheathompson

    (@sheathompson)

    3 years, 3 months ago

    Here is a photo of what’s happening

    Plugin Support Yurii

    (@yuriinalivaiko)

    3 years, 3 months ago

    Hello @sheathompson

    You can submit a support ticket via our website if you are a paid customer and you need a faster response. See this topic for details: https://ww.wp.xz.cn/support/topic/paid-customers-please-read-this-2/

    Please provide details about the issue. You said that anyone who isn’t logged can see hidden pages and this issue goes away when Ultimate Member is deactivated. But how can this be? The Ultimate Member plugin is used to hide pages and menu items, so pages can not be hidden if the plugin is deactivated. Could it be that you use another plugin to hide pages?

    Please verify that you properly configured items in your main navigation menu as this is described in the documentation: https://docs.ultimatemember.com/article/132-conditional-menus

    Regards

    Plugin Support Yurii

    (@yuriinalivaiko)

    3 years, 3 months ago

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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