Tours Not Visible

  • Resolved bsolanki7

    (@bsolanki7)


    5 years, 10 months ago

    Hello! This plugin works very well on one website I help edit, but it is not working on the website I linked to this post. We’re likely interested in the Pro version but can’t get the free version to work.

    I can see the Tour Preview while I edit the tour, but when I try using shortcode to display the tour on a published page, nothing appears. It’s just a large blank space.
    Any idea why?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • flashfingaz

    (@flashfingaz)

    5 years, 10 months ago

    I got the same problem with Version 5.9.0. Found this error: ReferenceError: wpvrtooltip is not defined

    When I switched to Version 5.6.0 via rollback feature in WP VR -> Get Startet -> Settings it worked fine. It seems they published a version with a bug, so just try the old version until this gets fixed!

    Thread Starter bsolanki7

    (@bsolanki7)

    5 years, 10 months ago

    @flashfingaz Thanks for the suggestion! I tried doing this and unfortunately there’s no difference.

    Jahir Chowdhury

    (@jahirchowdhury)

    5 years, 10 months ago

    Hi @bsolanki7 ,

    We had a look at your tour.

    It seems that you’re using the Autoptimize plugin.

    Sometimes the caching or optimization optimizes WPVR JS assets so the tours stop appearing.

    You can follow this documentation: https://rextheme.com/docs/wp-vr-control-script-and-style-loading/ to exclude WPVR JS assets form Autoptimize.

    Let us know if you’re still facing any issue.

    Thanks.

    Jahir Chowdhury

    (@jahirchowdhury)

    5 years, 10 months ago

    Hi @flashfingaz ,

    Can you please give us the link to your tour? So we can have a look.

    Also, let us know if you’re using any optimization or caching plugin.

    About the error message you saw, our developers had a look at it and detected the issue.

    Thank you for notifying us.

    We’re now trying to find a fix for it. We’ll try our best to release the fix on our next update.

    Let us know if you’re facing any more issues.

    Thanks.

    Thread Starter bsolanki7

    (@bsolanki7)

    5 years, 10 months ago

    @jahirchowdhury I tried what you suggested and had no luck. But then I saw a new update became available for this plugin (Version 6.0.0). After updating, the Tours are now visible! Thank you!

    Jahir Chowdhury

    (@jahirchowdhury)

    5 years, 10 months ago

    Hi @bsolanki7 ,

    Sorry for the inconvenience.

    And we’re really glad to know that the issue has been resolved.

    You’re always welcome to open another ticket if you face any more issues.

    We’ll be happy to assist you.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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