Track Button not working on Mobile Device | ww.wp.xz.cn

Resolved willwai
(@willwai)

9 years, 1 month ago

When using [tracking-form], the “Track” is not working on mobile devices. It gives no response. However, it works fine on PC.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor etoilewebdesign
(@etoilewebdesign)

9 years, 1 month ago

Hi Will,

Could you please provide a link to your tracking page, so we could have a look? We’re not experiencing this issue on our test sites.

Thank you

Thread Starter willwai
(@willwai)

9 years, 1 month ago

Hi Support, Please use this URL.

The button works on PC but not on tablet or mobile.

Thanks
Will

Thread Starter willwai
(@willwai)

9 years, 1 month ago

This is the URL https://goo.gl/TrK6iC

Plugin Contributor etoilewebdesign
(@etoilewebdesign)

9 years, 1 month ago

Hello,

Below is a screenshot from your webpage sourcecode:

View post on imgur.com

It appears that the code from the footer is covering the tracking form code. It is possible that the theme that you are using is causing this. Try changing your theme and test it again.

Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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button

4 replies
2 participants
Last reply from: etoilewebdesign
Last activity: 9 years, 1 month ago
Status: resolved