Track opens not working

  • Resolved jaipsen

    (@voidofinspiration)


    1 year, 11 months ago

    Track opens stopped working for me – looks like for almost a year now…

    I even tested it. The option is active and I sent a test to myself multiple time over the course of multiple days and opened them all. The Total Opened % is still 0.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 11 months ago

    Hi @voidofinspiration,

    Thank you for reaching out! We’re here to assist you.

    We haven’t encountered this issue in the latest version of the plugin. Could you please confirm if you are using the latest version (5.7.25)? If so, please review the information below.

    It seems emails are being sent but not tracked. Please verify if email sending tracking is enabled:

    1. Main Tracking:
      Navigate to Express > Settings > General > Track Opens > Is it enabled?
    2. Campaign Tracking:
      Go to Campaign > Edit > Scroll down > Was the tracking option enabled?

    Looking forward to your confirmation.

    Thank you!

    Thread Starter jaipsen

    (@voidofinspiration)

    1 year, 11 months ago

    Yes it is the current version and track opens is enabled.

    The campaign tracking was off.. Was this a new feature that you disabled by default?

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 11 months ago

    Hi @voidofinspiration,

    Yes! You can enable it and let us know the results.

    I also noticed your negative review. Could you please let us know if the issue has been resolved? Do you need any support in that case?

    Happy to support you!

    Thread Starter jaipsen

    (@voidofinspiration)

    1 year, 11 months ago

    It works now.

Viewing 4 replies - 1 through 4 (of 4 total)

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