Hi keefaleef,
Here are a few suggestions that might help resolve the issue:
- Plugin Activation on Live Site:
Please confirm that the Header Footer Code Manager plugin is active on your live site. Sometimes plugins might be enabled on one environment but not the other.
- Correct Code Placement:
Double-check that your tracking code is inserted into the correct section (header or footer) on your live site. It’s possible that the same settings used on the dev site may not have been properly updated for the live environment.
- Caching Issues:
If you are using any caching plugins or services on your live site, try clearing the cache. Cached pages may not reflect recent changes, including newly added tracker code.
- Theme or Other Plugin Conflicts:
There might be a conflict with your theme or another plugin that overrides the code insertion. As a test, temporarily switching to a default WordPress theme (like Twenty Twenty-One) or deactivating other plugins can help determine if there’s a conflict.
- Environment Differences:
There could be discrepancies between your dev and live environments (for example, different file permissions or configurations) that prevent the code from being added on the live site. Verifying these settings might help isolate the issue.
- Tracker Configuration:
Lastly, confirm that your tracking tool (tracker -extreme tracking) isn’t configured with environment-specific restrictions. Some trackers require domain verification or might only register traffic from designated environments.
Please try these steps and let me know if the issue persists. If you have any screenshots or further details, feel free to share them so we can assist you more effectively.
Hello, thanks for your detailed reply. I think i have tried most of the things you suggest already.
Part of the problem may be that my site is not updating at all!
I have edited two more pages as a test and published the result but no changes appear in the live site.
I only have a bare minimum of plugins and have cleared my browser caches and the WordPress one.
I have deleted most of the unused plugins and the pro versions that I don’t need.
Cannot understand what is causing the problem.
Hi @keefaleef,
Thanks for the follow-up! Since your changes aren’t appearing on the live site, please double-check that you’re editing the correct version of the site.
Go to Settings → General in your WordPress dashboard and confirm that both the WordPress Address (URL) and Site Address (URL) are set to https://www.keithbowler.co.uk (or whichever domain you’re expecting changes on).
Sometimes edits are made on a staging/dev URL without realizing it, so this will help rule that out.
Let us know what you find!
Hello,
Thanks for your reply.
I followed your instruction and changed the Settings/ General to my live web domain.
Result: it all seems to be working. My site is updating properly and I have even installed my tracking
code and it is working so many thanks to you.
Cheers
keefaleef
Thanks! Closing this ticket. Please be sure to leave a review to keep this plugin free and supported for another decade!
