Tracking Code Manager Isn't Working

  • soyd

    (@soyd)


    9 years, 9 months ago

    Hi there,

    So I’ve set up a custom facebook pixel using the ‘tracking code manager’ plugin for WordPress and I’m having the following problems:

    Under my advert set on Facebook I get the message:

    “Your pixel isn’t ready
    We haven’t received any activity from your pixel yet. You must properly install the pixel base code and at least one event code to optimise adverts for conversions.”

    I have done both of these things.

    On my custom conversions list within Facebook under status it says “No activity yet”.

    When I click into the conversion it displays as being “active” and even shows 4 page views for pixel traffic yesterday. However by refreshing my custom conversion page this traffic does not increase and seems to be stuck at 4.

    Also I’ve downloaded the “pixel helper” chrome extension to test if the pixels are loading. With this I get the following error message:

    “The Facebook pixel code on this page didn’t load, so no information was sent to Facebook.”

    My website is: http://www.sleepofyourdreams.com/ & my pixel has been placed here: http://www.sleepofyourdreams.com/thank-you/

    Any help would be much appreciated.

    Thanks,

    Ian

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  • emcg

    (@emcg)

    9 years, 9 months ago

    I just found the fix for the same problem, if you still need it.

    I just deleted the call to action in my ad, refreshed and pixel works now. Double check if it’s working with PIXEL HELPER TOOL

    FIXED:
    Pixel Did Not Load

    This error means that the Pixel Helper found what looks to be Facebook pixel code on your site, but the actual HTTP call was never made.

    This could typically due to an error in the code, but could also occur if the pixel fires on a dynamic event (e.g. on a button click).

    In that case, the error will disappear upon clicking on the button.

Viewing 1 replies (of 1 total)

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