Tracking number not updated properly

  • Resolved nerolibianchi

    (@nerolibianchi)


    1 month, 3 weeks ago

    I noticed that some tracking numbers are not being updated correctly. I saw the update on the website.

Viewing 1 replies (of 1 total)
  • Plugin Support Jessie

    (@ppjessie)

    1 month, 2 weeks ago

    Hi there,

    Thank you for reaching out.

    In general, our system syncs tracking updates to the tracking page within 4 hours. If the tracking information is not updated correctly, it may also be caused by an incorrect carrier match or similar issue.

    Please send your store URL and the affected tracking numbers to our email [email protected], and we’ll check this further for you.

    Thank you for your patience.

    Best Regards
    ParcelWILL Support Team
    Jessie

Viewing 1 replies (of 1 total)

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