Tracking stopped without explanation.

  • Resolved caesarsandiego

    (@caesarsandiego)


    1 year, 7 months ago

    If you business depends on it, look elsewhere, I am obliged to modify my initial review, unfortunately for the worst.

    While the Pro support replies, it doesn’t address the issue and assumes everything is always perfect, despite clarly showing the opposite with videos and screenshots.

    One of our store, all of a sudden and without any change on our site or on Google, stopped tracking the sales all together.

    Pointless back and forth with the support is leaving us with no tracking since the end of October, in the middle of Q4, during a new store launch, this is going to cost us thousand of dollars.

    I’m obliged to quickly look for another solution, most likely from a direct competitor, where hopefully there will be a support who actually cares about helping to fix the issue.

    The Pro version is not cheap and so far we had many issues appearing without explanation.

    Hopefully we will receive help here.

Viewing 3 replies - 1 through 3 (of 3 total)
  • jerrylevelup

    (@jerrylevelup)

    1 year, 6 months ago

    Hi @caesarsandiego,

    I’m sorry to hear about the difficulties you’ve been experiencing, especially at such a crucial time for your business. I understand how important reliable tracking is, and I apologize for any frustration this has caused.

    It looks like we’ve provided responses to your recent requests, so I’ll close this ticket for now. If you need any further help, please don’t hesitate to reach out—we’re here to support you.

    Best regards,

    Thread Starter caesarsandiego

    (@caesarsandiego)

    1 year, 6 months ago

    The issue is not resolved at all, replying doesn’t mean fixed.

    This is becoming a pointless back and forth, frustration doesn’t describe it enough, believe me.

    Plugin Author alekv

    (@alekv)

    1 year, 5 months ago

    This ticket has been resolved over our support channel [email protected]

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Tracking stopped without explanation.’ is closed to new replies.