Transaction price problem

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mirko P.

    (@rainfallnixfig)

    3 years, 10 months ago

    Hi there!

    Thanks for reaching out.

    Can you make sure you’re following the correct setup for transactions to be recorded?

    https://woocommerce.com/document/google-analytics-integration/#setup-and-configuration

    Also, if you would like to test the tracking functionality and make sure it’s sending over the correct data to Google, you can use the Google Tag Assistant tool for Chrome.

    https://woocommerce.com/document/google-analytics-integration/#testing-analytics

    If all settings are correct and the tracking sends data over to Google but the issue persists, please share the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Thanks!

    Thread Starter glisapn

    (@glisapn)

    3 years, 10 months ago

    Hi,
    The problem still exists.

    `
    ### WordPress Environment ###

    WordPress address (URL): https://english-book.rs
    Site address (URL): https://english-book.rs
    WC Version: 6.7.0
    REST API Version: ✔ 6.7.0
    WC Blocks Version: ✔ 7.8.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: sr_RS
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 70 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 8.0.30
    Max Upload Size: 60 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 6.7.0
    WC Database Prefix: wp_
    Ukupna veličina baze podataka: 176.05MB
    Veličina baze podataka: 153.25MB
    Veličina indeksa baze podataka: 22.80MB
    wp_woocommerce_sessions: Data: 8.85MB + Index: 0.24MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.30MB + Index: 0.21MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 11.40MB + Index: 2.65MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 5.87MB + Index: 4.28MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.14MB + Index: 0.06MB + Engine MyISAM
    wp_dx_codes: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_dx_municipalities: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_dx_streets: Data: 1.14MB + Index: 1.77MB + Engine MyISAM
    wp_dx_towns: Data: 0.30MB + Index: 0.25MB + Engine MyISAM
    wp_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_notes_users_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 5.68MB + Index: 0.26MB + Engine MyISAM
    wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_hash: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
    wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_images: Data: 0.14MB + Index: 0.04MB + Engine MyISAM
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 74.08MB + Index: 7.27MB + Engine MyISAM
    wp_posts: Data: 22.03MB + Index: 0.85MB + Engine MyISAM
    wp_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_rank_math_analytics_ga: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_analytics_gsc: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_rank_math_analytics_inspections: Data: 1.72MB + Index: 0.17MB + Engine MyISAM
    wp_rank_math_analytics_keyword_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_analytics_objects: Data: 0.72MB + Index: 0.19MB + Engine MyISAM
    wp_rank_math_internal_links: Data: 0.33MB + Index: 0.08MB + Engine MyISAM
    wp_rank_math_internal_meta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides: Data: 1.33MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_static_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_shortpixel_postmeta: Data: 4.98MB + Index: 1.51MB + Engine MyISAM
    wp_shortpixel_queue: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
    wp_sib_model_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_sib_model_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_relationships: Data: 0.31MB + Index: 0.64MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    wp_termmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    wp_terms: Data: 0.05MB + Index: 0.10MB + Engine MyISAM
    wp_tinvwl_analytics: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_tinvwl_items: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
    wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_product_attributes_lookup: Data: 0.23MB + Index: 0.29MB + Engine MyISAM
    wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.18MB + Engine MyISAM
    wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfconfig: Data: 1.80MB + Index: 0.01MB + Engine MyISAM
    wp_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilemods: Data: 5.61MB + Index: 0.69MB + Engine MyISAM
    wp_wfhits: Data: 0.82MB + Index: 0.14MB + Engine MyISAM
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfknownfilelist: Data: 4.04MB + Index: 0.21MB + Engine MyISAM
    wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wflogins: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfstatus: Data: 0.18MB + Index: 0.07MB + Engine MyISAM
    wp_wftrafficrates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wpgdprc_access_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpgdprc_consents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpgdprc_delete_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpgdprc_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    acf-field: 38
    acf-field-group: 2
    adp-popup: 2
    attachment: 3205
    cpt_layouts: 12
    cwginstocknotifier: 37
    elementor_library: 9
    elementor-hf: 1
    mc4wp-form: 1
    nav_menu_item: 97
    oembed_cache: 23
    page: 95
    post: 6
    privatna_skola: 1
    product: 2228
    readers: 1
    revision: 2926
    shop_order: 133
    tribe_events: 7
    tribe_organizer: 1
    tribe_venue: 1
    udzbenik: 11
    udzbenik_srednja: 3
    wp_global_styles: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (35) ###

    Advanced Custom Fields PRO: od Delicious Brains – 5.12.3
    FiboSearch – AJAX Search for WooCommerce: od FiboSearch Team – 1.19.0
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: od codewoogeek – 3.0
    Breadcrumb NavXT: od John Havlik – 7.1.0
    DExpress: od emnix – 1.0.1
    Dynamic.ooo – Dynamic Content for Elementor: od Dynamic.ooo – 2.7.4
    Elementor Pro: od Elementor.com – 3.7.3
    Elementor: od Elementor.com – 3.7.0
    Elementor Header & Footer Builder: od Brainstorm Force
    Nikhil Chavan – 1.6.12

    WPBakery Page Builder: od Michael M – WPBakery.com – 6.9.0
    Loco Translate: od Tim Whitlock – 2.6.2
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: od Sendinblue – 3.1.47
    Post Types Order: od Nsp Code – 1.9.9.1
    Product Filter for WooCommerce: od XforWooCommerce – 8.3.0
    Really Simple SSL: od Really Simple Plugins – 5.3.3
    Slider Revolution: od ThemePunch – 6.5.25
    Rank Math SEO PRO: od Rank Math – 3.0.17
    Rank Math SEO: od Rank Math – 1.0.94
    ShortPixel Image Optimizer: od ShortPixel – 5.0.8
    Српски превод на латиници: od Српска Вордпрес заједница – 1.3
    TI WooCommerce Wishlist: od TemplateInvaders – 1.47.0
    User Role Editor: od Vladimir Garagulya – 4.63
    User Switching: od John Blackbourn & contributors – 1.7.0
    Woo Discount Rules PRO 2.0: od Flycart – 2.4.4
    Popusti: od Flycart – 2.4.4
    WooCommerce Google Analytics Integration: od WooCommerce – 1.5.13
    Intesa Nestpay WooCommerce Plugin: od HOLEST E-COMMERCE
    HOLEST ENGINEERING – 1.3.54

    WooCommerce PDF Invoices & Packing Slips: od WP Overnight – 3.0.1
    WooCommerce PDF Invoices & Packing Slips Premium Templates: od WP Overnight – 2.18.1
    WooCommerce: od Automattic – 6.7.0 (nadogradnja na verziju 6.8.0 je dostupna)
    Wordfence Security: od Wordfence – 7.6.0
    WP All Import Pro: od Soflyy – 4.7.5
    WP Mail SMTP: od WPForms – 3.5.1
    WP All Import – WooCommerce Import Add-On Pro: od Soflyy – 3.3.3
    WPS Hide Login: od WPServeur
    NicolasKulka
    wpformation – 1.9.6

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: ABC (rsd)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –

    ### WC Pages ###

    Prodavnica: #2331 – /shop/
    Korpa: #2332 – /cart/
    Plaćanje: #2333 – /checkout/
    Moj nalog: #2334 – /my-account/
    Opšti uslovi korišćenja: #19615 – /uslovi-koriscenja/

    ### Theme ###

    Name: Kalium – Bookstore Theme
    Version: 1.0
    Author URL: https://laborator.co/
    Child Theme: ✔
    Parent Theme Name: Kalium
    Parent Theme Version: 3.5
    Parent Theme Author URL: https://laborator.co
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: kalium/woocommerce/archive-product.php
    kalium/woocommerce/cart/cart-item-data.php
    kalium/woocommerce/cart/cart-shipping.php
    kalium/woocommerce/cart/cart-totals.php
    kalium/woocommerce/cart/cross-sells.php
    kalium/woocommerce/cart/proceed-to-checkout-button.php
    kalium/woocommerce/checkout/form-checkout.php
    kalium/woocommerce/checkout/form-coupon.php
    kalium/woocommerce/checkout/form-login.php
    kalium/woocommerce/checkout/payment-method.php
    kalium/woocommerce/global/form-login.php
    kalium/woocommerce/loop/orderby.php
    kalium/woocommerce/myaccount/form-edit-account.php
    kalium/woocommerce/myaccount/form-login.php
    kalium/woocommerce/myaccount/form-lost-password.php
    kalium/woocommerce/myaccount/form-reset-password.php
    kalium/woocommerce/myaccount/view-order.php
    kalium/woocommerce/order/form-tracking.php
    kalium/woocommerce/product-searchform.php
    kalium/woocommerce/single-product/rating.php
    kalium/woocommerce/single-product/tabs/tabs.php

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page

    Disabled Features: minified-js
    settings

    Daily Cron: ✔ Next scheduled: 2022-08-11 10:46:13 +02:00
    Options: ✔
    Notes: 64
    Onboarding: completed

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 19.533
    Oldest: 2022-08-10 09:23:03 +0200
    Newest: 2022-08-11 09:51:16 +0200

    Pending: 5
    Oldest: 2022-08-11 09:56:16 +0200
    Newest: 2022-08-25 02:31:50 +0200

    ### Status report information ###

    Generated at: 2022-08-11 09:56:19 +02:00
    `

    Mirko P.

    (@rainfallnixfig)

    3 years, 10 months ago

    Hi @glisapn,

    Thanks for sending over your system status.

    Looking at it I can see you’re using Intesa Nestpay as the payment gateway for card payments.

    Can you confirm once the customer clicks on the payment button (PLATITE) and completes the payment on the Banca Intesa secure payment page do they get redirected to your site’s thank you page or do they get only a confirmation from the bank?

    I’m asking this because to track purchase transactions it’s required a payment gateway that redirects to the thank you/order received page after payment.

    Best.

    Thread Starter glisapn

    (@glisapn)

    3 years, 9 months ago

    Hi,

    after payment, the customer is redirected to the site’s thank you page.

    We still have the same issue. Google Analytics does not show transaction prices for my website.

    Igor H

    (@ihereira)

    3 years, 9 months ago

    Hello,

    Thanks for your response.

    You can also place a test purchase using an incognito browser window, then allow 24 hrs for it to appear in Google Analytics.

    Then, to check better, can you share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Let us know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Transaction price problem’ is closed to new replies.