Transaction Timeouts

  • Resolved Jennifer Moss

    (@mossifer)


    5 years, 2 months ago

    Anyone else getting a bunch of timeouts on transactions? This has started happening since Feb 22nd. I’m not sure if it’s one of our plugins or the host…?

    This has never happened prior to 2/22.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Jennifer Moss

    (@mossifer)

    5 years, 2 months ago

    We get this message, which fails the transaction:
    Authorize.Net Credit Card Payment Failed (cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received) Order status changed from Pending payment to Failed.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 2 months ago

    Hi there 👋

    Could you please let us know which is the name of the payment gateway that it is failing?

    Thank you!

    Thread Starter Jennifer Moss

    (@mossifer)

    5 years, 2 months ago

    As I posted above: Authorize.net

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 2 months ago

    Thank you for clarifying! Also, could you let me know which is the author of the plugin? By any chance, did you purchase the Authorize.net extension from us?

    Thank you!

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 2 months ago

    Hi @mossifer,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Just to highlight, there are several Authorize.Net plugins out there.
    Therefore, you will want to contact the plugin developer of the Authorize.Net plugin you were using.

    If you were using our Authorize.Net extension, kindly create a ticket with us: https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Feel free to open a new topic if you have any other questions.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Transaction Timeouts’ is closed to new replies.