Are you able to open the export file locally for reading in a plain text editor? If so, the importer tool should be able find and access it as well.
Which importer tool are you using? I recommend asking for help in their dedicated support channel. Assuming you are using the official WordPress Importer plugin, their forum is here:
https://ww.wp.xz.cn/support/plugin/wordpress-importer/
@bcworkz thanks for the reply. I have checked the exported file and it has all the menu items so it is off to the importer plugin’s forum. Thanks again!
@bcworkz posted a question in that forum but just checked again and no one has replied in that forum for over a year so this may an unsupported plugin. Are you aware of any other plugin that may be used to import in XML files.
Nothing specific, sorry. There’s always https://ww.wp.xz.cn/plugins/search/importer/
A lot of false positives in the results, but a few look promising. Any that imports XML has potential.
@bcworkz it is working now. The problem was truncated import. Had to drop all the tables and do a fresh import and it fixed the problem. Thanks for all your help.
