Translation/Email/Login Issues

Resolved Masidus
(@masidus)

3 years, 7 months ago
Hello,

We have a few issues with the plugin, all of which we will try to address here.

When activating the setting ‘Check if logged user is verified on My Account page’ then trying to login without already being verified, we get the string ‘Thank you for your registration. Your account has to be activated before you can login. Please check your email.’

The issue with the above, is that we don’t receive any additional email with a verification link and if the customer cannot find the original link then they have no way to bypass this. Is it possible to have another verification email sent upon seeing this notice (rate limited I would assume to stop bots/humans spamming the email server).

If this is not possible, then we have been trying to edit the plugin strings manually using Loco translate, however simply cannot get this string to change, whether we choose the defaults inside (French, Portuguese) or English this makes no difference. Regardless, translating this string with HTML will not display the HTML which makes adding the hyperlink to the resend email not work anyway.

Finally, regarding the setting ‘Check if logged user is verified on My Account page’ again, if we are previously logged in and browsing the site it’s all fine, however when clicking on the My Account page, it logs the user out however does not display the resend email link so they can do anything about it. Hence a standard login on our site goes like this

Login > Browse > My Account page (logs us out, no notice) > Log back in > notice displayed (and us logged back out) > verify via email > log back in

This could be far more friendly for the user if the notice was displayed upon the first logout, like so –

Login > Browse > My Account page (logs us out and displays verification notice > verify via email > log back in

Hope this all makes sense and many thanks for your time!
- This topic was modified 3 years, 7 months ago by Masidus.
- This topic was modified 3 years, 7 months ago by Masidus.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor Pablo Pacheco
(@karzin)

3 years, 7 months ago

Hi @masidus ,

1- Did you try to add this to the Messages > Activate message?
You can send the email with verification link by clicking <a href="%resend_verification_url%">here</a>.

2- Maybe, instead of the
“Log out unverified users on My Account page”, you’d have more luck with some other block option?

3- What plugin are you using for multilanguage on frontend?

Thread Starter Masidus
(@masidus)

3 years, 7 months ago

Hi @karzin

1 – Thank you very much for this – we were overcomplicating the issue and this was a simple fix – adding in the %resend_verification_url% works perfectly.

2 – With regards to the the ‘My Account’ page setting, the issue of the message not displaying has been resolved also – we believe this was due to a conflict with attempting to translate the string and now the resend verification message appears as the user is logged out the first time.

3 – We are using Loco translate however this is not longer an issue either as we were using this to try and edit the plugin output on the front end, which was achieved by changing the message in step 1.

Many thanks for your assistance with the matter and hope you’re keeping well!

Plugin Contributor Pablo Pacheco
(@karzin)

3 years, 7 months ago

Great @masidus , glad to hear it’s working!

In that case, Please consider leaving a review if you are enjoying the plugin/support. It would be much appreciated 🙂

Thread Starter Masidus
(@masidus)

3 years, 7 months ago

Hi @karzin,

Have just left a review for you and thank you again for your time!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Translation/Email/Login Issues’ is closed to new replies.

Tags