Translation problem

  • Resolved plerix

    (@plerix)


    2 months ago

    Since the last update (3.9) the email sended to the customer use 3 different langages !

    Your order is Complete!

    Nous avons terminé de traiter votre commande.

    Tracking Information

    Verzonden

    Verzonden op: 10 februari 2026

    Bpost0123456789

    Suivre votre commande

    [Bestelling #13799] (10 februari 2026)

    Factuuradres

    …

    Verzendadres

    …

    Bedankt dat je bij ons winkelt.

    Note that the plugin also force a tracking link with “&lang=en” (hardcoded) for the “Bpost” belgium carrier.
    What is needed is an email using the customer langage.

    Thanks in advance for your help 😉

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    2 months ago

    Hi @plerix,

    We didn’t make any changes related to language handling in version 3.9.

    The mixed languages in the email are most likely coming from your multilingual setup (for example WPML, Polylang, or translated email templates), where different parts of the email are being rendered in different language contexts.

    Regarding the &lang=en in the Bpost tracking link, we’ve removed this parameter from the carrier tracking URL so it no longer forces English.

    To get the updated tracking URL, please sync the shipping carriers:

    1. Go to WooCommerce → Shipment Tracking → Shipping Carriers
    2. Click the three-dot menu in the top-right corner
    3. Select “Sync Carriers”
    4. A sidebar will appear titled “Sync Shipping Carriers”
    5. Click the “Sync Shipping Carriers” button to update your list

    You can also follow this guide:
    https://docs.zorem.com/docs/ast-pro/shipping-carriers/sync-the-shipping-providers/

    After syncing, the updated Bpost tracking URL (without &lang=en) will be applied.

    Best Regards,
    Gaurav

    Thread Starter plerix

    (@plerix)

    1 month, 4 weeks ago

    Thanks @gaurav1092 .

    Works well without de “&lang” parameter 😉

    I’ll check on the polylang side for the rest.

    Regards,

    Plerix

Viewing 2 replies - 1 through 2 (of 2 total)

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