Translation strings keep getting lost

Hi all,

I use customizr as my theme and as a lot of you know, it’s not very compatible with WPML. That’s why I use Polylang as they work well together.

Today I upgraded the Profile Builder Hobbyist plugin I was using to the Pro version. To my great and pleasant surprise, unlike with the Hobbyist version upon upgrading to Profile Builder Pro, a number of new strings appeared under the Translation tab. Great news, right. Not so much 🙁 🙁

All previous translation I had were lost. I re-translated everything, hit save. NO JOY. None of my translations were kept 🙁 🙁 All reverted back to the default English version 🙁 🙁

I realize this is due to an incompatibility of some sort and I can’t get Cozmoslabs’ Polylang shortcode to work (see http://www.cozmoslabs.com/docs/profile-builder-2/developers-knowledge-base/support-themes-plugins/shortcode-add-support-polylang-plugin/).

As anyone else encountered this problem and found a solution to it? If so, is it possible to explain to me, in dummy proof format, what the solution is?

Thanks in advance to all who reply.

Cheers,

Marc

https://ww.wp.xz.cn/plugins/polylang/