• Resolved ddrault

    (@ddrault)


    Hello! My trial period ended and I subscribed because I liked the plugin, but it keeps showing me that the trial period has ended and it doesn’t recognize that I paid for the subscription. I tried activating and deactivating the plugin and also trying cleaning the chache, but it still doesn’t work.

    https://snipboard.io/JRuVzH.jpg

    https://snipboard.io/qBEp9A.jpg

    Ícono de validado por la comunidad

    URL: https://www.suref.com.ar
    MySQL Version: 10.3.7
    WP Table Prefix: wp_
    WP Version: 6.7.1
    Server Name: http://www.suref.com.ar
    Cookie Domain: http://www.suref.com.ar
    CURL Library Present: Yes
    CSS path: /webcp/docs/webs/291500/www/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.2.4
    Memory Usage: 21.57MB
    Memory Limit: 256M
    Max Upload Size: 256M
    Max Post Size: 8M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 300 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.4
    Options:
    active: 1
    page-details: {
    “id”: “ChIJEZbPmcnLvJURZvQhwIJ_1aA”,
    “name”: “Suref Suministros”,
    “address”: “Av. Boedo 1886, C1239 Cdad. Aut\u00f3noma de Buenos Aires, Argentina”,
    “avatar_url”: “https:\/\/lh6.googleusercontent.com\/-gJRMQgwCkJM\/AAAAAAAAAAI\/AAAAAAAAAAA\/5xAqBQ_j5jg\/s160-c-k-mo\/photo.jpg”,
    “rating_number”: 163,
    “rating_score”: 4.9
    }
    subscription-id: 0e8103422
    proxy-check:
    style-id: 5
    review-content:

    RATING_TEXT

    A base de RATING_NUMBER reseñas

    %platform%

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @ddrault

    Thank you for reaching out!
    We appreciate your message and will look into the issue to identify the problem. We’ll get back to you shortly.

    Thank you for your patience!

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @ddrault

    We’ve checked, and the widgets have been refreshed.
    It usually takes 5-10 minutes for the updates to take effect. Your subscription is now active.
    Could you please confirm if everything is working correctly on your end as well?

    Thank you!

    Best regards,
    Laca form Trustindex

    Thread Starter ddrault

    (@ddrault)

    Hello! still doesnt work =(

    Plugin Support Laca

    (@lacadev)

    Hi @ddrault

    On our side, the widget appears to be working correctly, as shown in the attached screenshot: https://snipboard.io/4xpjev.jpg.

    Could you please try the following steps to resolve the issue:

    1. Clear the cache in your WordPress caching plugin.
    2. Clear your browser cache as well.
    3. Check the website in an incognito/private browsing mode.

    Let me know if the issue persists after trying these steps. I’m happy to assist further if needed!

    Best regards,
    Laca from Trustindex

    Thread Starter ddrault

    (@ddrault)

    Hello! Now it works because I deleted the widget I had made and created a new one. but the plugin in wordpress still appears to me as if it were a free account:

    https://snipboard.io/isvw4A.jpg

    It doesn’t let me download and select the opinions I want from Google.

    Plugin Support Laca

    (@lacadev)

    Hi @ddrault

    If you have subscribed, you no longer need to use the “Free Widget Configuration” section in the plugin. You can manage your widgets directly on the admin.trustindex.io site.

    Reviews in the widgets are automatically updated approximately once a day, so there’s no action needed on your part. 😊

    If you have any further questions, we’re here to help!

    Best regards,
    Laca from Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘trial Expired’ is closed to new replies.