Trial Period not functioning

  • Resolved imfeken

    (@imfeken)


    5 years, 3 months ago

    I have loved the plugin so far! Unfortunately when I set up a subscription with a trial period, despite selecting the trial toggle and setting the trial price at 0.00, there was still an automatic charge. I changed the number of days from 1 to 7 and the same issue occurred. I have a screen shot of the settings but no way to attach an image to this topic thread.

    Thank you in advance for your help.

    Isaiah

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author reputeinfosystems

    (@reputeinfosystems)

    5 years, 3 months ago

    Hello,

    Regarding the Trial Period still charge automatically, kindly note that if the plan is purchased before you have enabled the trial period option, then it will charge as per the old plan configuration ( same when the user has purchased it ).

    So if plan changes made recently then please purchase with a new user and check again and let me know if still issue persists.

    Thanks

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    5 years, 1 month ago

    Hello,

    Hope you are doing well.

    I will mark this topic as resolved. But once you get back to me we will change its status till we solve it.

    I’ll be waiting for your reply.

    Best Regards,
    ARMember Team

Viewing 2 replies - 1 through 2 (of 2 total)

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