Tripzzy login/logout issue

Resolved Mauricio Cardenas
(@maurenciocs9092)

3 months, 1 week ago
Hi!

I’m experiencing a reproducible login/logout issue that appears to be related to the Tripzzy plugin.

Issue description

Login and logout do not work correctly.

After activating Tripzzy, both login and logout flows become inconsistent.
On logout, WordPress redirects to:
wp-login.php?loggedout=true&login=failed&tz_reason=both_empty

After this redirect occurs, subsequent login attempts may also fail or behave inconsistently.

Troubleshooting performed
- Deactivating Tripzzy immediately resolves the issue.
- With Tripzzy active, the issue occurs every time on logout.
- Tested with all other plugins disabled — the issue only happens when Tripzzy is active.
- Not related to browser cache or cookies.
Technical note
The tz_reason=both_empty parameter does not seem to be a standard WordPress parameter. Based on testing, it appears related to timezone or session handling during the logout process, possibly coming from a custom redirect or hook implemented by the plugin.
- This topic was modified 3 months, 1 week ago by Mauricio Cardenas.
- This topic was modified 3 months, 1 week ago by Mauricio Cardenas.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Deepa
(@deepa92)

3 months, 1 week ago

Dear @maurenciocs9092 ,

Thank you for the detailed report and for sharing the steps you’ve already taken.

We have inspected the issue from our side; however, we were not able to reproduce the login/logout behavior you described in our testing environment.

To clarify one point:
Yes, the tz_reason=both_empty parameter is added by Tripzzy. It is used internally to display an error message on the Tripzzy dashboard login page when required fields are empty. This logic is scoped specifically to the Tripzzy dashboard authentication flow and is not intended to affect the default WordPress login or logout process.

In our review, the redirect hook related to this parameter is applied only to Tripzzy’s dashboard pages. We do not intentionally modify or override WordPress core login/logout behavior. Given that the issue occurs consistently on your site, it may be influenced by a site-specific configuration, theme behavior, or a custom hook/filter interacting with the logout process.

To help us investigate this further and resolve the issue efficiently, we kindly request that you contact us via:
https://wptripzzy.com/contact-us

Please include any relevant details such as the active theme, custom code (if any). We’ll be happy to debug this in detail.

Thank you for bringing this to our attention and for helping us make Tripzzy even better.

Kind regards,

Thread Starter Mauricio Cardenas
(@maurenciocs9092)

3 months, 1 week ago

Done. Contacted. I await your reply.

Thread Starter Mauricio Cardenas
(@maurenciocs9092)

3 months ago

Update!

It was my mistake. Due to an unintentional error, I deleted the Dashboard page, and consequently, it no longer appeared in the plugin settings.

After reconfiguring the Dashboard page, the problem was resolved.

Plugin Support Deepa
(@deepa92)

3 months ago

Dear @maurenciocs9092,

Thank you for the update and for letting us know.

We’re glad to hear the issue has been identified and resolved after re-configuring the Dashboard page.

Based on this case, we have also improved the redirect handling in Tripzzy so that even if the Dashboard page is accidentally deleted or missing, it will no longer cause login or logout conflicts.

Thank you for reporting this and helping us make Tripzzy more stable and reliable.

Please feel free to reach out if you need any further assistance.

Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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