Trouble Deleting Subscribers

  • timothygoss

    (@timothygoss)


    11 years, 4 months ago

    When I want to update public subscribers in a specific site (these are high school parents mostly), I delete out all the existing subscribers and then cut and paste a tab delimited file into Subscribe2 and click Subscribe. In the past this has work perfectly. However, what I am seeing now is it doesn’t really delete out all the old email addresses even though it doesn’t show the deleted ones in the new list any more. So the old users and the new ones are getting posts emailed to them.

    The other side of this is a user is getting posts emailed and can’t unsubscribe. They don’t appear in the alphabetical list of users in Subscribe2, but emails keep going out, and when the user tries to unsubscribe, it tells them they aren’t a subscriber.

    Can this be a corrupt database? Something else? Any fix you can think of?

    Tim

    https://ww.wp.xz.cn/plugins/subscribe2/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Matt Robinson

    (@mattyrob)

    11 years, 4 months ago

    @timothygoss

    Are you using ReadyGraph features?

    To start again from fresh you could uninstall and then reinstall Subscribe2, that’ll clear all of the databases be dropping the entire table.

    Thread Starter timothygoss

    (@timothygoss)

    11 years, 4 months ago

    Thanks Matt. I’ll give that a try and get back to you.

    Tim

    Thread Starter timothygoss

    (@timothygoss)

    11 years, 4 months ago

    One more question:

    This is a multiuser site. I plan on backing up Subscribe2 mailing lists by exporting out of Subscribe2. Then I will delete Subscribe2 and reinstall. If I miss a site that is using Subscribe2 and don’t back up their mailing list, will their list be deleted as well? I am assuming so.

    Thanks,

    Tim

    Thread Starter timothygoss

    (@timothygoss)

    11 years, 4 months ago

    No, I don’t have ReadyGraph installed.

    Tim

    Matt Robinson

    (@mattyrob)

    11 years, 4 months ago

    @timothygoss

    If you miss backing up a site the uninstall process will still wipe that sites databases and settings. Make sure you have a good site wide backup before you start uninstalling.

Viewing 5 replies - 1 through 5 (of 5 total)

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