Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://ww.wp.xz.cn/support/article/resetting-your-password/

    Thread Starter Shawn R.

    (@srisher)

    Hey Steven,

    I attempted each of these, but I’m still unable to access the WordPress. It appears as though the WordPress isn’t installed on neither cPanel nor GoDaddy, and I don’t know if it would be a wise idea for me to try to install WordPress to cPanel if it had been deleted.

    Any insight into this?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I can access your site, so clearly WP is installed and the login page is there. If you reset the password per the PHPMYADMIN method and you still cannot login, see if your hosting support can help.

    Thread Starter Shawn R.

    (@srisher)

    Well, I think my problem here is I don’t see WordPress installed anywhere it should be. In this case, it’s a package by GoDaddy that isn’t WordPress Managed (this would have the WordPress directly installed to our GoDaddy Dashboard), but rather “Website Hosting” which runs through cPanel (this would have our WordPress installed to cPanel). The WordPress installation isn’t there either. It looks like the site map was just copy and pasted in. I have attempted to get assistance from GoDaddy, and that also seems to be a dead-end, and it doesn’t seem as though I can get through to the company that provides cPanel.

    There was a duplicate website at http://www.secosouth.info. Is it possible that the WordPress is somehow related to that site, but the contents were copy and pasted over?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    secosouth.com WordPress site, as is secosouth.info. Please talk to GoDaddy.,

Viewing 5 replies - 1 through 5 (of 5 total)

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