Trouble with admin notifications

  • Resolved Rebecca.Barber

    (@rebeccabarber)


    9 years, 10 months ago

    Hello!

    We are having an issue with the admins getting a notification email when someone RSVPs.

    Here are the options we have set:
    – RSVP To: Use this address
    – SMTP for notifications: ‘None – use PHP mail()’ and tried ‘Other SMTP’

    I installed the WP Mail SMTP by Callum Macdonald to test the email function of the site, and I was able to get a test email out of it using both the mail() and SMTP settings.

    I checked my spam filter – and the attendee is getting an email but the admin email has no email in their spam folder or actual mailbox.

    The server email logs don’t show any issues sending an email to the admin either.

    This seems to be the case for since version 3.9.9.2. I upgraded to the newest version, and the problem still exists.

    Thanks!

    https://ww.wp.xz.cn/plugins/rsvpmaker/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author davidfcarr

    (@davidfcarr)

    9 years, 10 months ago

    I do recommend using an SMTP email account to send out the notifications. Sometimes the settings take some futzing around with, such as the SMTP port for outgoing messages.

    If you save your settings and click the Send SMTP Test email link, does the test message come through? Or do you see an error message?

    I know “it works on my site” is no help, but … it is working on my sites so it should be possible to get it working on yours.

    Thread Starter Rebecca.Barber

    (@rebeccabarber)

    9 years, 10 months ago

    Hey David,

    I would blame it on the SMTP settings – except the email to the person registering does work, but the email that is supposed to go to the admin of the site does not.

    Is the email that goes to the admin of the site working on your sites?

    Thanks!

    Plugin Author davidfcarr

    (@davidfcarr)

    9 years, 10 months ago

    One thing I’m trying on some of my own sites is the SendGrid plugin in combination with a free account on that service (free for up to 12,000 emails per month and probably worth the money after that). The latest release of RSVPMaker includes some code tweaks for better compatibility with that plugin. I plan to put something on the rsvpmaker.com website about it within the next couple of days.

    The short version is that after signing up for a SendGrid account and adding an API key to the settings of the WordPress plugin, you can REMOVE the SMTP parameters from the RSVPMaker settings, and the SendGrid API will be used instead (not the same as using SendGrid as an API server, which I used to recommend).

    Anyway, something else for you to try if it makes sense to you.

Viewing 3 replies - 1 through 3 (of 3 total)

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