Troubleshooting

  • Resolved intrinicity

    (@intrinicity)


    11 months ago

    Where do I go to see errors in the application? I have set it up per the documentation, even tried demo. No result.

    Is there somewhere I can look to see the errors (presumably) coming back from Google? The only indication I get is in the Advanced tab, under the Import section, saying my key is not set or valid. I have both filled out

    Dave

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Noah Hearle

    (@designextreme)

    11 months ago

    @intrinicity Please check the information in Retrieved Data as this will usually hold the most detailed information.

    If you’re using the Google APIs, currently it only supports: Places API, not Places (New) API. If you’ve set the latter as the only API within the API Restriction, this is not supported. Support for Places (New) API will be introduced in the next release.

    A few other things to check:

    • You have a single location, not a coverage area (or SAB). SABs are not supported through the Places API;
    • You’ve correctly set your API Key restrictions – the correct web server IP (not a URL) and the Places API;
    • You may need to remove emoticons from the retrieved data (in the General section) as some database collations have issues storing emoticons;
    • You have a valid billing account setup and attached to the project in Google Cloud (see the Place API setup instructions).

    Your link shows a website with the Shortcode exposed – this means the plugin has been disabled or removed.

    • This reply was modified 11 months ago by Noah Hearle. Reason: Last paragraph
    Thread Starter intrinicity

    (@intrinicity)

    11 months ago

    Oh … OK …

    I don’t have the Retrieved Data tab in my window, unless I select Demo Mode. All I have is General, Advanced and About. I believe my settings are fine, but no information to tell me otherwise?

    Dave

    PS: Note that even in Demo mode, the shortcode does not render on the page

    Thread Starter intrinicity

    (@intrinicity)

    11 months ago

    PS: The plugin is Active. I can start sending screenshots of the plugin page and my Google settings if that will help

    Plugin Author Noah Hearle

    (@designextreme)

    11 months ago

    @intrinicity Please get in touch using the Direct Support link at Design Extreme as I feel I can get to the bottom of this issue with a short discussion. Thanks!

    Plugin Author Noah Hearle

    (@designextreme)

    10 months, 4 weeks ago

    @intrinicity A couple things resolved with our email correspondence that may help others in a similar situation:

    1. There was a block on external HTTP requests
    2. The Shortcode contained additional HTML, so it would not run

    For the HTTP block, the Site Health showed that only two URLs were permitted; neither would allow for the Places API (or any other API) to function.

    HTTP requests are partially blocked Performance 

    It is possible for site maintainers to block all, or some, communication to other sites and services. If set up incorrectly, this may prevent plugins and themes from working as intended. HTTP requests have been blocked by the WP_HTTP_BLOCK_EXTERNAL constant, with some allowed hosts: *.ww.wp.xz.cn, ww.wp.xz.cn.

    When including the Shortcode, please be sure it is “clean”, so no additional HTML within the opening and closing tags. In the page, I could see the following HTML:

    <pre class="wp-block-preformatted shortcode toggles"><span class="enclosure">[</span><span class="name">reviews_rating</span><span class="enclosure">]</span></pre>

    This is in place in the Demonstration website to add code highlighting as well as preventing the Shortcode from being applied (it’s there to show the original Shortcode text).

    It should be just:

    [reviews_rating]
Viewing 5 replies - 1 through 5 (of 5 total)

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