Troubleshooting Site Performance

  • tlachev

    (@tlachev)


    5 years, 11 months ago

    I’m running this site on BlueHost. For the past few weeks, the site experiences sporadic performance issues, such as loading a page in two minutes (normally it takes a few seconds). No major changes have taken place. This morning, BlueHost has identified that the site is impacting the performance on the entire server and disabled it. BlueHost claims that no other sites on the server are experiencing degradation, so it must be something with my site. BlueHost has its own denial of service protection, I also run WPBruiser.

    When the performance degrades, I’m seeing “Waiting for prologika.com…” in the browser status bar. I did a Chrome Network Test, and it shows that nothing is happening during this time. The js, CSS, and image files are loaded only within the last few seconds.

    What could be causing this and what’s the troubleshooting path. The site debug info is below:
    —–
    `
    ### wp-core ###

    version: 5.3.4
    site_language: en_US
    user_language: en_US
    permalink: /%postname%/
    https_status: true
    user_registration: 1
    default_comment_status: open
    multisite: false
    user_count: 28
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home1/prologik/public_html
    wordpress_size: timeout while calculating size
    uploads_path: /home1/prologik/public_html/wp-content/uploads
    uploads_size: timeout while calculating size
    themes_path: /home1/prologik/public_html/wp-content/themes
    themes_size: timeout while calculating size
    plugins_path: /home1/prologik/public_html/wp-content/plugins
    plugins_size: timeout while calculating size
    database_size: 53.15 MB (55732151 bytes)
    total_size: not available

    ### wp-active-theme ###

    name: Enfold (enfold)
    version: 4.7.3
    author: Kriesi
    author_website: https://kriesi.at
    parent_theme: none
    theme_features: avia_exclude_bbPress, avia_exclude_GFForms, avia_exclude_menu_exchange, avia_exclude_relevanssi, avia_exclude_wpSEO, avia_exclude_wpml, avia_mega_menu, avia_improved_backend_style, avia_option_pages_toggles, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, woocommerce, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, editor-styles, editor-style, customize-selective-refresh-widgets, responsive-embeds, editor-color-palette, editor-font-sizes
    theme_path: /home1/prologik/public_html/wp-content/themes/enfold

    ### wp-themes-inactive (3) ###

    Enfold: version: 3.4.7, author: Kriesi
    Sinatra: version: 1.0.9, author: Sinatra Team (latest version: 1.1.2)
    Twenty Twenty: version: 1.1, author: the WordPress team (latest version: 1.4)

    ### wp-mu-plugins (1) ###

    SSO: version: 0.3, author: Garth Mortensen, Mike Hansen

    ### wp-plugins-active (31) ###

    Advanced Custom Fields: version: 5.8.12, author: Elliot Condon
    Better Search Replace: version: 1.3.3, author: Delicious Brains
    Cimy User Extra Fields: version: 2.7.2, author: Marco Cimmino
    Classic Editor: version: 1.5, author: WordPress Contributors
    Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
    Contact Form 7 Extension For Mailchimp: version: 0.5.20, author: Renzo Johnson
    Disqus for WordPress: version: 3.0.17, author: Disqus
    Download Manager: version: 3.0.98, author: W3 Eden
    Duplicate Post: version: 3.2.4, author: Enrico Battocchi
    Easy Testimonials: version: 3.6, author: Gold Plugins
    Enable Media Replace: version: 3.4.1, author: ShortPixel
    Google XML Sitemaps: version: 4.1.0, author: Arne Brachhold
    Health Check & Troubleshooting: version: 1.4.4, author: The ww.wp.xz.cn community
    Insert Headers and Footers: version: 1.4.5, author: WPBeginner
    MC4WP: Mailchimp for WordPress: version: 4.7.8, author: ibericode
    Media Library Folders for WordPress: version: 5.2.0, author: Max Foundry
    Nav Menu Roles: version: 1.10.1, author: Kathy Darling
    Really Simple SSL: version: 3.3.4, author: Really Simple Plugins
    Redirection: version: 4.8, author: John Godley
    The Events Calendar: version: 5.1.3, author: Modern Tribe, Inc.
    Theme My Login: version: 7.0.15, author: Theme My Login
    UpdraftPlus – Backup/Restore: version: 1.16.25, author: UpdraftPlus.Com, DavidAnderson
    Widget Importer & Exporter: version: 1.6, author: ChurchThemes.com
    WooCommerce: version: 4.2.1, author: Automattic
    WooCommerce Simplify Commerce Gateway: author: (undefined), version: 1.0.4
    WPBruiser: version: 3.1.42, author: Mihai Chelaru
    WPDM – Extended Short-codes: version: 2.5.0, author: Shaon
    WP File Manager: version: 6.5, author: mndpsingh287
    WPide: version: 2.4.0, author: Simon @ WPsites
    WP to LinkedIn Auto Publish: version: 1.7.1, author: xyzscripts.com
    WP to Twitter: version: 3.4.5, author: Joseph C Dolson

    ### wp-plugins-inactive (15) ###

    Akismet Anti-Spam: version: 4.1.6, author: Automattic
    All-in-One WP Migration: version: 7.23, author: ServMask (latest version: 7.24)
    BlogML Importer: version: 1.0, author: Sean Patterson
    Event List: version: 0.8.3, author: mibuthu
    Event Tickets: version: 4.12.1.2, author: Modern Tribe, Inc.
    Event Tickets Plus: version: 4.11.4, author: Modern Tribe, Inc.
    File Manager Advanced: version: 3.4, author: modalweb
    Media Library Folders for WordPress Reset: version: 5.2.0, author: Max Foundry
    Popup Maker: version: 1.10.2, author: Popup Maker
    Premium Packages – Sell Digital Products Securely: version: 4.5.7, author: WordPress Download Manager
    ScrapeAZon: version: 2.3.0, author: James R. Hanback, Jr.
    Simple Post Views Count: version: 2.66, author: Puvox.software
    Single Post Template: version: 1.4.4, author: Nathan Rice
    Top 10: version: 2.9.3, author: Ajay D’Souza (latest version: 2.9.4)
    WPDM Page Template: version: 1.0, author: Shaon

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 115 GB
    imagick::RESOURCETYPE_DISK: 9223372036854775807
    imagick::RESOURCETYPE_FILE: 12288
    imagick::RESOURCETYPE_MAP: 48 MB
    imagick::RESOURCETYPE_MEMORY: 48 MB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 4.14.146-225.ELK.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.19 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 256M
    php_post_max_size: 260M
    curl_version: 7.70.0 OpenSSL/1.1.1g
    suhosin: false
    imagick_availability: true
    server-headers: unknown
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.23-23
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home1/prologik/public_html/wp-content
    WP_PLUGIN_DIR: /home1/prologik/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • JNashHawkins

    (@jnashhawkins)

    5 years, 11 months ago

    Time to get brutal… That site wouldn’t even run for me long enough to check a few details and let Sucuri work its magic.

    I’d be disabling every plugin I could disable and removing every disabled plugin I couldn’t make a case for keeping… That case would need to be something like, ‘I ran it just last week and I will need it in >three weeks’.

    I don’t know a thing about WPBruiser but I’d disable it. If you want DDOS protection then go with Cloudflare but you need to fix that server problem first. I don’t think that thing can do a bit against anything continuously hitting against the front door there. Fix your problem and let Cloudflare’s servers worry about the DDOS attacks.

    You have what appears to be a successful business there with a decent website. You need a better host than shared hosting. Ask Bluehost to help you migrate to a VPS if you can’t find the issue.

    I’ve seen degradations happen for innocent sites sometimes due to ‘luck of the draw’ on a shared host. When everybody is busy the last guy through the door has to wait his turn. Maybe that’s you.

    You also need to be running a cache plugin. Cache enabler is the minimum and that just to have something orchestrating what happens on the BlueHost Nginx proxy that’s probably sitting out front of your website.

    iThemes Security plugin, WordFence, and run the Sucuri Scanner plugin over that site several times then disable it. You can keep it installed though.

    You get a handle on the problems then Cloudflare!!!!

    Thread Starter tlachev

    (@tlachev)

    5 years, 11 months ago

    Thank you for the great tips! Caching helped a lot. As far as identifying the root cause, I’m still at square zero. If a plugin is the problem, wouldn’t the server memory or CPU utilization be high? I monitor memory and CPU of the server in real time and it’s consistently low. I might be just the last guy in the door. Not sure how I got deprioritized and no help from BlueHost either.

Viewing 2 replies - 1 through 2 (of 2 total)

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