trying to edit apparently uneditable subsection

  • sgrenholm

    (@sgrenholm)


    3 years, 10 months ago

    hi, I am newly tasked with maintaining a WordPress site.
    First I must edit photos/text info in an Elementor-edited page.
    Although I can see the subsection with text/images in WordPress pages, I cannot see how to edit it or even get info about the subsection. (the outer elements of the page are editable)

    When I access the page from the internet, each image in the subsection has a URL starting https://files.elfsight.com/storage…. I assume such images are stored transparently by WordPress, but maybe not. The images and associated texts are not in the Media Library.
    I would think there would be an Elfsight plugin, but there isn’t.

    Could someone who is familiar with this type of layout clarify to me how I can access and edit this subsection? I assume it is a common design pattern but even going a bit through WordPress and Elementor text&videos hasn’t provided any insight.

    As it might be easier to show exactly what I am talking about, here is the actual page in question:

    Visible below the “Leadership” heading is a 3-column wide table of boxes, each with an image, a short text, and a pop-up text box.

    Other page elements are editable. But this inner table is apparently not.

    This entire section is, inside Elementor, inside a container. Although I can edit extra text within the container, I cannot delete or edit the boxes inside the table.
    Nor do I know where their data is (well, it’s in elfsight, but I don’t think that helps me)

    As I am totally unfamiliar with WordPress and Elementor, and I can’t find any info on how to approach this problem, any insight would be appreciated!

    • This topic was modified 3 years, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sgrenholm

    (@sgrenholm)

    3 years, 10 months ago

    To make this simpler:

    I do not yet even know if this subsection is Elementor or something else.
    I can see that the surrounding page is Elementor-created, but as I can’t seem to access it or edit it in Elementor, maybe it is something else.

    [so I will also ask on the Elementor plugin forum, and maybe even on the elementor site – but I may be kicked off, because this may not even be an Elementor question]

    So my first question to the WordPress expert community:
    Given what this page looks like, and how it behaves, what is this subsection? Even better, I’d greatly appreciate opinions on how to access it, or at least to research the problem. (For example, if it’s not elementor, wading through Elementor videos and learning the technology won’t help me with this problem.)

    So, here is what I see
    – In the middle of an editable (in Elementor) WordPress page, there is a section which I can’t see how to edit.
    – The elements of this subsection are images, short text, and popup windows with text.
    – These images and text are not, as far as I know, kept on my host (certainly not under Media or Pages)
    – If we access the page in a browser, the images are served by Elfsight – probably the rest of this subsection is, but I can’t tell.

    So:
    – Is this Elementor?
    – Any clues on how to edit this subsection?
    – Or at least a good way to research it.
    – (turning around the problem) If you were to design a page in WordPress elementor, with a subsection table with images & text, where the images are stored in Elfsight, how would you go about it?

    Many thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 10 months ago

    If it is an Elementor issue, then you must take it to the developer on their site. You are using Elementor Pro 3.7.2 and that’s not for these forums.

    https://my.elementor.com/

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    I’m leaving this topic open for now as it’s in the general Fixing WordPress section. if it turns into a pro or Elementor problem it will be closed too as your other topic was.

    Thread Starter sgrenholm

    (@sgrenholm)

    3 years, 10 months ago

    Just to be clear, as someone has kindly suggested I take it up with the site developer.

    I don’t have any contact with the original site developer. They are apparently out of contact. No idea why. I am now in charge of maintaining the site, and am simply trying to get hints as to how to address the issue of updating contacts.

    I have also been told that this is with Elementor Pro. Great. Yes, Elementor is used on the site, and it apparently is Pro. But it is not clear to me that the issue in question is even an Elementor question.

    Thread Starter sgrenholm

    (@sgrenholm)

    3 years, 10 months ago

    In re-reading Jan Dembrowski’s response, I see “the developer” refers to the third party commercial license, not to my original site developer.

    I will try my luck with Elementor as well, although I still have no proof that the section in question is Elementor.

    Still, I would like to pose the general question to experts on the forum if the subsection and its observed behavior is familiar. Even a cursory response such as “That is [or is not] an Elementor widget” would be helpful.

    I am trying to imagine how this architecture works – my best guess is that the images and texts in this section are somehow keyed with an opaque ID, which is somehow used by a backend to form a query to Elfsight. A guess. But I am still baffled why I don’t even see the table itself as an editable thing in Elementor or whatever.

    Thread Starter sgrenholm

    (@sgrenholm)

    3 years, 10 months ago

    As a rather off-topic followup, perhaps the default suggestion of contacting the developer of a third-party isn’t as helpful as one might think. I understand the commercial delineation but at least in my case I was not even aware the site I am working on had such a commercial product.

    In fact, in my other post, quickly labeled as closed, my question was clearly titled “Is this Elementor, and is it Pro?” If the question is “Is Pro used at least somewhere on my site“, now I know the answer is ‘Yes’. But my current question – is the problem I’m observing even Elementor at all – is to me unanswered.

    Also, as some points of fact of ‘simply’ going to the commercial site, in the case of Elementor (“I am sure they will have no problem supporting you there.“)

    Here is the reality:
    1. There is no support, except for paying customers with logins, at which time one can enter support tickets. Perhaps the site I am working on has such, but I am unaware, so I am shut out unless I pay for my own Elementor. Great, but throws the idea of free, easy support out the window.
    2. There is in fact a User Support Forum. But it is on Facebook, something I have never wished to join. But given the circumstances, I joined – only to find out that my membership was rejected because I haven’t been a Facebook member long enough. Maybe in 1-3 months. Wonderful.

    As a last request, if anyone can point me in the direction of actually helpful support, I would be grateful.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 10 months ago

    There is no support, except for paying customers with logins, at which time one can enter support tickets.

    Pay for support when you use commercial products. You have a problem with a commercial product and as it was explained, that is not supported here.

    As a rather off-topic followup, perhaps the default suggestion of contacting the developer of a third-party isn’t as helpful as one might think.

    It really is helpful. Why would you not avail yourself of that option?

    These forums are 100% staffed by volunteers. We do not have access to commercial code, we do not ever want access to commercial code.

    You paid for Elementor Pro. Part of that purchased included paid support from the developer. How can it not be helpful to point you to the resource that you paid for?

    As a last request, if anyone can point me in the direction of actually helpful support, I would be grateful.

    Contact the vendor you paid for that product and ask them for the support you paid for.

    https://my.elementor.com/

    I am not their customer but I have valid reasons to believe they will help you. You’re their customer after all.

    In your case you did not pay or ran out of support. That’s unfortunate but that commercial product is not for this site.

Viewing 6 replies - 1 through 6 (of 6 total)

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