Trying to install

  • Resolved jameszxr

    (@jameszxr)


    1 year, 1 month ago

    I am trying to install your plugin and it keeps crashing my site even the wp-admin gets crashed? My client already uses your plugin so I was hoping to use it with their account but it seems pretty useless at the moment. If I cant get it running I will have to advise them to go elsewhere.

    I am getting the following when installing your plugin: Error thrown in DB.php on line 247

    PLease help or I will have to go elsewhere

    • This topic was modified 1 year, 1 month ago by jameszxr.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    1 year, 1 month ago

    Hi @jameszxr ,

    Glad you reached out! Happy to help.

    That particular line looks like a database migration issue. If you’re able to activate GiveWP with all the other plugins disabled, follow the steps below.

    1. Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.
    2. Enable Advanced Database Updates in GiveWP → Settings → Advanced.
    3. Next, go to the GiveWP → Tools → Data page, and re-run any pending/failed updates.
    4. Check the logs at GiveWP → Tools → Logs for errors. If there are any errors, pass those along here.
    5. Last, navigate back to GiveWP → Settings → Advanced and disable Advanced Database Updates.

    You can also read more about this in here — https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/.

    Please let me know once you implemented and tested the above.

    Meanwhile, I’m here for further questions or additional assistance.

    Have a lovely day!

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    1 year, 1 month ago

    Hi @jameszxr ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter jameszxr

    (@jameszxr)

    1 year, 1 month ago

    Hi Robin

    I have tried the above and unfortunately your plugin still crashes my entire site. I have tried to activate your plugin with no other plugins activated but it just crashes the entire admin area everything nothing can be adjusted etc. Can you please assist if not we will have to go elsewhere.

Viewing 3 replies - 1 through 3 (of 3 total)

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