Turnstile does not show

  • Resolved thompsonaire

    (@thompsonaire)


    4 months, 2 weeks ago

    I am using turnstile by cloudflare for my spam protection on the site. I have found that if you try to log in on an iPhone, Mini or iPad and your version is older than 12.5.7 the turnstile block does not show. When you try to log in a pop up opens saying “Please verify you are human”

    How can I turn this off for the WPforo fourms?

    wpforo does not show up in the turnstile app so I can not turn it on or off there. I do not see turnstile in the wpforo settings so I can not turn it off there.

    The turnstile box DOES APPEAR when using my iPhone version 17.6.1 and allows me to log in.

    Both my mini and my iPad are unable to update to a newer version. When I go to the settings it tells me that they are up do date. So how can I allow members to sign in on older devices?

    Thank you for any help.
    Jeff

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    4 months, 2 weeks ago

    Hi,

    wpForo is working correctly.

    The issue is caused by Cloudflare Turnstile being incompatible with older iOS versions (for example, iOS 12.5.7). On these devices, the Turnstile challenge cannot render properly, so Cloudflare blocks the login request before wpForo is loaded.

    This behavior happens outside of wpForo. wpForo does not control Cloudflare Turnstile, and there are no wpForo settings to enable or disable it.

    The only possible solutions are:

    • Exclude wpForo login URLs from Cloudflare Turnstile, or
    • Disable Turnstile on login pages entirely

    There is no wpForo-side solution for this limitation.

    Thread Starter thompsonaire

    (@thompsonaire)

    4 months, 2 weeks ago

    Thank you so very much for your response. It was as I guessed it would be but I had to ask.
    Thank you again so very much. I will see if there is a way I can exempt the forums from the Turnstile app.

Viewing 2 replies - 1 through 2 (of 2 total)

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