Tutor login modal issue

Resolved George
(@georgevoronca)

4 years, 1 month ago
Hello Tutor LMS community,

I have an issue with the login page of the plugin. If I try to login I won’t see the student dashboard panel until I hard refresh (ctrl+shift+r) the webpage. Practically it gets stuck on the login form. Hence, I believe this problem came with the latest version of the plugin.

Therefore, I cleared the website cache using the solution (Autoptimize plugin) from the above thread but without succeeding.
https://ww.wp.xz.cn/support/topic/login-loop-problem-only-with-tutor-lms-login-and-course-appear-in-cart/

Moreover, I disabled the hosting cache plugin but the result was the same. On the other hand I tried to disable the Tutor Login option (plugin advanced section) in order to use the WordPress native login but in this case all the new registered users will enter WooCommerce account section which is not what I need.

LE: Tutor LMS version 2.0.1 / WordPress 5.9.2

Do you have any ideas?

Cheers,
George
- This topic was modified 4 years, 1 month ago by George.
The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 26 total)

1 2 →

largbasket
(@largbasket)

4 years, 1 month ago

Dear @georgevoronca

Please send an email to themeum support. Because we need to check your website properly.

Thank you

Thread Starter George
(@georgevoronca)

4 years, 1 month ago

Hi @largbasket,

Thank you for the advice. I sent an email to themeum support as you suggested.

Cheers,
George

sevenseconds777
(@sevenseconds777)

4 years, 1 month ago

Same issue

Soumik
(@soumik99)

4 years, 1 month ago

Yes, but this is more of a design/template related problem. You can edit the template for an immediate fix. 🙂

sevenseconds777
(@sevenseconds777)

4 years, 1 month ago

No, sir.
I am using the Astra theme and the same problem remains no matter which theme I change.

Also, site A created with Astra works fine, but the login modal does not work on site B which I copied for testing.

sevenseconds777
(@sevenseconds777)

4 years, 1 month ago

it seems to depend on the server, server A has no problem but server B has a login modal issue.

largbasket
(@largbasket)

4 years, 1 month ago

Dear @sevenseconds777

On Tutor 2.0.1 we removed the login modal and we keep a simple login system. Please use Tutor 2.0.1. The issue will be solved.

Thank you

sevenseconds777
(@sevenseconds777)

4 years, 1 month ago

I’m sorry.

The login form in 2.01, not the login modal, does not go to the dashboard.

It stays on the login screen

However, this is a server issue and it is working on a different server.

largbasket
(@largbasket)

4 years, 1 month ago

Dear @sevenseconds777

Then these issues happened to the server-side cache system or server-side optimization.

Thank you
Thread Starter George
(@georgevoronca)

4 years, 1 month ago
Dear @largbasket,

If this is a server issue how does it work on the old versions 1.9.8 and 1.9.16 (on the same server)?
The users still can not log in properly. And reverting to a version prior 2.0 it’s not the best case scenario.
- This reply was modified 4 years, 1 month ago by George.
largbasket
(@largbasket)

4 years, 1 month ago

Dear @georgevoronca

On Tutor LMS 2.0 we use ajax based login. So the login system will work faster than before. But if you use any cache system, then it blocks the ajax.

Thread Starter George
(@georgevoronca)

4 years, 1 month ago

Dear @largbasket,

As I mentioned in my first thread I disabled any cache system but nothing changed.
I tested it on both Chrome and Firefox browsers (with or without hard refresh).

largbasket
(@largbasket)

4 years, 1 month ago

Dear @georgevoronca

Please contact themeum support, because we need to check your website properly.

Thank you

Thread Starter George
(@georgevoronca)

4 years, 1 month ago

Dear @largbasket

I sent an email to contact themeum support two days ago as you suggested within an earlier reply. No response yet.

walldyney
(@walldyney)

4 years, 1 month ago

Hi @georgevoronca, any solution? I have a serious and similar problem. Before, it was enough to click on the Tutor course link and call the login page, with the update the login page disappeared.