Two orders generated with subscription

  • Allison

    (@allisonwoaddesigns)


    6 years ago

    Hi I’m trying to use your free plugin to assist a client with a payment plan subscription method. Everything seemed fine at first until the PayPal IPN triggered and it created a new order number for the same person and it put it on hold (which triggers a new order email to me and a pending payment email to the customer. I am using my PayPal sandbox accounts to test. This is not ideal as it will confuse the client and the customer.

    I see this has been an issue for awhile, is this a bug on your end, PayPal configuration issue? Please let me know asap.

    Also there is no PayPal token set, just IPN notification.
    Did not try API keys, though why would I need them?
    Subscription interval is set to once a month (so it should not generate immediately again)

    Best,

    Allison

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    6 years ago

    Hi there,
    Could be a fatal error when the subscription create the renew order.
    Could you enable the debug log and give me the result of the debug.log file ?

    Thread Starter Allison

    (@allisonwoaddesigns)

    6 years ago

    Hi I can, I rather not post it here, can you provide me an email I can send it to?

    I did notice a few critical errors with another plugin I have installed, I’ll wait to see what you have to say first.

    Best,

    Allison

    Plugin Author YITHEMES

    (@yithemes)

    6 years ago

    I’m sorry but we can share here our email address for the rules of this forum.

    Maybe you can do a screenshot hiding the sensitive sections.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Two orders generated with subscription’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: YITHEMES
  • Last activity: 6 years ago
  • Status: not resolved