Two step authentication fails

Resolved visdief
(@visdief)

4 years, 2 months ago

Hello,

Login in to my website https://www.visdief.nl fails due to an error with Two-step authentication. After entering my login details, the screen on which I have to enter the authentication code no longer appears.

I have disabled the plugin several times. I even have removed it and installed it again. I changed the URL slug, all this did not appear to be the solution.

I hope you can help me. Thank you very much!

With kind regards.
Jako
http://www.visdief.nl

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 2 months ago

Hi @visdief

Sorry to hear you are having this issue.

This sounds like a related situation that happens when we defer jQuery file,

Could you please click on the right button of mouse > inspect > Browser console and send a screenshot of your browser console?

You can learn more about browser console on https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

Please, do this test on the page where you are having the issue.

To upload, you can use Google Drive and share the link.

Best Regards
Patrick Freitas

Plugin Support Amin – WPMU DEV Support
(@wpmudev-support2)

4 years, 2 months ago

Hello @visdief ,

We haven’t heard from you for several days now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

funnelbud
(@funnelbud)

4 years, 1 month ago

Hello there,

we experience the same problem. 2FA form is in the code, but it is invisible. Our console is empty.

https://drive.google.com/file/d/12AFYICt5RsVRNZOjNB3GB0VbM4Q9pduc/view?usp=drivesdk

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 1 month ago

Hi @funnelbud

Sorry to hear you are having this issue.

The screenshot seems to be from the lockout page,

Could you please create a new ticket and we can take a closer look?

https://ww.wp.xz.cn/support/plugin/defender-security/#new-topic-0

Per forum rules,e we don’t spam the thread starter.

Best Regards
Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)

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