TypeError: Cannot read properties of undefined (reading ‘split’)

Resolved

boydedmondson

(@boydedmondson)

1 year, 2 months ago

Hi team,

I’m encountering a JavaScript error when using the Google Listings & Ads plugin in WooCommerce.

Steps to Reproduce:

Navigate to Marketing > Google for WooCommerce.
Create or edit a campaign.
Go to the “Optimize your campaign” step.
Click “Select Final URL” and choose the Shop page (/shop/).
The plugin crashes and shows a white screen with the error message below.

Error Message:

TypeError: Cannot read properties of undefined (reading ‘split’)
File trace shows it originates in:
/wp-content/plugins/google-listings-and-ads/js/build/dashboard.js
… and is also referenced in WooCommerce assets like:
/wp-content/plugins/woocommerce/assets/client/admin/components/index.js

This only happens when the Shop page is selected.

Diagnostic Info:

Plugin: Google Listings & Ads version 2.10.1
WooCommerce: version 9.0.1
Theme: Reproduced with both custom theme and default WordPress themes
Site Permalinks: Valid and resaved
Shop Page: Correctly assigned in WooCommerce > Settings > Products
Cache: Cleared all browser/site/server/CDN caches
Cookies: Tested before and after clearing browser cookies
Console Output: No critical JS errors except this one
Browser: Chrome latest

The REST API returns this for the Shop page:

[ { “id”: 58, “slug”: “shop”, “link”: “https://nebulasoftware.com/shop/“, “title”: { “rendered”: “Shop” }, … } ]

I’ve also confirmed:

The Shop page renders correctly in the front end and displays products.
Console shows no other issues related to the page.
All plugins are up to date.
I disabled all other plugins (except WooCommerce and Google Listings & Ads) to isolate the issue, but it still occurs.

Summary:

It looks like your JavaScript is calling .split() on an undefined variable, likely when parsing a value related to the Shop page. The REST data and slug look valid, so this appears to be a logic bug in the plugin itself.

Site URL and System Status report below:

https://nebulasoftware.com System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.28
PHP Post Max Size: 300 MB
PHP Time Limit: 500
PHP Max Input Vars: 3000
cURL Version: 8.12.1
OpenSSL/3.3.3

SUHOSIN Installed: –
MySQL Version: 8.0.33-25
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 46
custom_css: 3
mgmlp_media_folder: 14
nav_menu_item: 13
page: 28
post: 1
product: 7
revision: 1
wp_font_face: 36
wp_font_family: 12
wp_global_styles: 5
wp_navigation: 2
wp_template_part: 2
wpcode: 2
wpforms: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (26) ###

CoBlocks: by GoDaddy – 3.1.15
Customizer Export/Import: by The Beaver Builder Team – 0.9.8
Enable Media Replace: by ShortPixel – 4.1.6
File Renaming on upload: by WPFactory – 2.6.4
Flush All Caches: by Nebula Software – 2.6
Google for WooCommerce: by WooCommerce – 2.9.10
IndexNow: by Microsoft Bing – 1.0.3
Media Cleaner (Pro): by Jordy Meow – 6.8.7
Regenerate Thumbnails Advanced PRO: by ShortPixel – 1.0.0
Regenerate Thumbnails Advanced: by ShortPixel – 2.5.0
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 6.1.4
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by WooCommerce – 9.2.0
WooCommerce Shipping & Tax: by WooCommerce – 2.8.9
WooCommerce Shipping: by WooCommerce – 1.6.4
WooCommerce Subscriptions: by WooCommerce – 7.3.1
WooCommerce: by Automattic – 9.8.1
Yoast SEO Premium: by Team Yoast – 24.8
Yoast SEO: by Team Yoast – 24.8.1
WP Rocket: by WP Media – 3.18.3
WP User Profile Avatar: by WP Event Manager – 1.0.6
WPForms Geolocation: by WPForms – 2.11.0
WPForms Mailchimp: by WPForms – 2.4.0
WPForms User Journey: by WPForms – 1.4.0
WPForms: by WPForms – 1.9.4.2
Yoast SEO: WooCommerce: by Team Yoast – 16.5

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
object-cache.php: object-cache.php

### Must Use Plugins (3) ###

Object Cache Pro (MU): by Rhubarb Group – 1.21.2
SSO: by Garth Mortensen
Mike Hansen – 0.5

System Plugin: by  – 4.165.0

### Settings ###

Legacy API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: GoDaddy\WordPress\MWC\Core\Features\Commerce\Orders\WooCommerce\OrderDataStore
HPOS data sync enabled: ✔

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 7 days
Level threshold: –
Log directory size: 123 KB

### WC Pages ###

Shop base: #58 - /shop/
Cart: #77 - /cart/ -  Contains the woocommerce_cart shortcode
Checkout: #76 - /checkout/ -  Contains the woocommerce_checkout shortcode
My account: #65 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #642 - /terms-and-conditions/

### Theme ###

Name: Twenty Twenty-Five
Version: 1.1
Author URL: https://ww.wp.xz.cn
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Block theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: /var/www/wp-content/plugins/woocommerce/templates/block-notices/error.php
/var/www/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/var/www/wp-content/plugins/woocommerce/templates/block-notices/success.php


### WooPayments ###

Version: 9.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 158635321
Account ID: acct_1QrQUHCAUq2S2E9E
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: advanced
Enabled Fraud Filters: AVS Verification,Address Mismatch,IP Address Mismatch,Order Items Threshold,Purchase Price Threshold
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Disabled
Logging: Disabled

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://nebulasoftware.com
Subscriptions-core Library Version: 8.1.1
Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — Arizona

### Subscriptions by Payment Gateway ###


### Payment Gateway Support ###

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-04-12 08:49:23 -07:00
Options: ✔
Notes: 3
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2025-03-11 09:16:32 -0700
Newest: 2025-03-13 08:05:37 -0700

Complete: 27,077
Oldest: 2025-03-12 11:51:03 -0700
Newest: 2025-04-11 05:49:25 -0700

Failed: 95
Oldest: 2025-02-01 07:31:16 -0700
Newest: 2025-04-11 05:49:24 -0700

Pending: 18
Oldest: 2025-04-11 05:50:24 -0700
Newest: 2025-04-18 05:45:42 -0700


### Status report information ###

Generated at: 2025-04-11 05:49:52 -07:00

Viewing 5 replies - 1 through 5 (of 5 total)

LovingBro (woo-hc)
(@lovingbro)

1 year, 2 months ago
Hi @boydedmondson,

I understand how frustrating it is to deal with a persistent JavaScript error, especially when it disrupts your workflow. Based on your report, the error “TypeError: Cannot read properties of undefined (reading ‘split’)” indicates that the plugin is trying to call .split() on an undefined value. Since this happens when you select your Shop page during campaign creation, it points to a possible bug in the Google Listings & Ads plugin itself or your settings/connection to other services.

To help troubleshoot this further, could you please try the following steps:
- Disconnect and Reconnect:
  Disconnect all your connection settings for the Google for WooCommerce plugin. Then, clear all caches (browser, site, server, and CDN if applicable). After that, go through the connection setup again. Sometimes stale or misconfigured connection data can cause issues like this.
- Review Error Logs:
  Please check for any additional error logs by navigating to WooCommerce > Status > Logs. Sharing these logs can provide more insight into what’s going wrong. You can share them using a service like https://pastebin.com or https://quickshare.com.
- Confirm Consistent Behavior:
  Let us know if the error happens every time you select the Shop page or if other pages are affected as well. This will help us narrow down whether it’s an isolated issue or something broader.
Your REST API data for the Shop page appears correct, so this is likely a processing issue within the plugin’s JavaScript. Once you’ve tried disconnecting/reconnecting and shared any error logs, we should be in a better position to diagnose the issue further.

Thank you for your patience. I’m here to help as we work through this together.
Thread Starter boydedmondson
(@boydedmondson)

1 year, 2 months ago

Thanks for the information and steps!

Disconnect/Flush/Reconnect failed to fix it.

Error Logs: https://drive.google.com/file/d/1aIUOD3oQSDdmJ5aswQq4PqOGl63hQ4Mi/view?usp=sharing

Consistent behavior? Yes, “Grant access” fails every time with the same error. I don’t know of any other pages that are having errors because of this.

Zee
(@doublezed2)

1 year, 2 months ago

Hello boydedmondson,

Thank you for your reply.

I understand you are facing issue with Google for WooCommere plugin.

Please note that this forum is intended for WooCommerce core support. Therefore, I recommend creating a new topic at Google for WooCommerce support forum.

When you create a new topic, please put a link to this thread so you can continue the conversation and spend time asking the same questions.

Also, please share more details about this error on the new topic. Sharing screenshots would be helpful.
“Grant access” fails every time with the same error.

Best regards.

Thread Starter boydedmondson
(@boydedmondson)

1 year, 2 months ago

Since then, I have gone directly to Google Merchant account and created it there. Now when in WordPress the error is bypassed, probably because I set the Final URL page externally.

Moses M. (woo-hc)
(@mosesmedh)

1 year, 2 months ago

Hi @boydedmondson,

Nice work taking that approach—glad to hear you’ve managed to resolve the issue on your end! If you run into any other problems, feel free to open a new topic, as @doublezed2 mentioned. This forum is dedicated to issues related to WooCommerce core.

In the meantime, since you’re using WooCommerce, we’d really appreciate it if you could leave an honest review of the plugin. Your feedback helps us improve:
👉 Leave a review here

Viewing 5 replies - 1 through 5 (of 5 total)

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