Update i managed to reconnect jetpack and google for woocommerce and woocommerce all with the same account, i went to wp-admin/admin.php?page=connection-test-admin-page and tried to connect google account, merchant account and ads account, now i still get the same TypeError: s[o] is not a function on the settings screen.
But i did get the product feed back on the main screen.
The error on this screen im getting is: An error occurred while loading your seller’s product statistics. Merchant Center account is not set up.
https://snipboard.io/eJdc8r.jpg
but when i go to connection test again it says:
Request: GET /wc/gla/mc/connection Status: 200 Response: { “id”: (DEPRECATED), “status”: “connected”, “notification_service_enabled”: true, “wpcom_rest_api_status”: “approved” }
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This reply was modified 2 months, 3 weeks ago by
thedenizen.
Hi there,
Thank you for bringing this to our attention.
I’ve tried to replicate the issue on my end, but I wasn’t able to reproduce it. Also, the link you shared appears to be related to the Google for WooCommerce setup page, which is typically shown only the first time you configure the Google Merchant account.
After successfully connecting the Google Merchant account, that link should automatically redirect to the Google for WooCommerce dashboard.
To assist you further, could you please confirm where exactly the issue appears? For example, does it occur when you navigate to the Google for WooCommerce dashboard via:
WordPress Dashboard → Marketing → Google for WooCommerce
Additionally, could you please confirm:
- Have you already connected your Google Merchant account successfully?
- Have you completed the Google for WooCommerce configuration?
- Are you seeing this error message during the setup process or after the plugin has already been configured?
Once we have more information, we’ll be able to assist you further.
Hi,
Merchant account and all was connected succesfully. I tried to link a new ads account.
After creating a new ads account and wanting to decouple the old one from merchant center, and also from Google for woocommerce. This has occured. Im not sure exactly how to replicate this either.
I have concluded there is some mismatch, i am getting a 400 error Account at merchant center is not set,
BUT, i have linked it through /wp-admin/admin.php?page=wc-admin&path=/google/connection-test-admin-page
This page is now unavailable because it says: i dont have permission to view that page even though i am linked as admin account.
Jetpack, woocommerce and Google for woocommerce all are linked to the same wordpress.com website, for the cloud backend, it might also have some conflicts here.
A potential fix would be for me to unlink everything, jetpack, merchant, and everything on googles side. And reinstall Google for woocommerce completely fresh and hope that fixes it so i can just start the setup wizard again. Because this error is gonna persist unless i get this stale connection between these apps out first.
That is my theory.
But because this is the production database the most important thing is getting all 300 products back on merchant center, synced
Hi there!
Thank you for the additional details one important thing to highlight here is that you’re also using the Site Kit by Google plugin.
At the moment, Site Kit and Google Listings & Ads (Google for WooCommerce) are not fully compatible when managing the same Google services. This can sometimes cause connection or permission mismatches like the ones you’re seeing.
Could you please try temporarily deactivating Site Kit, clear your site/server cache (and browser cache), and then check if the issue still occurs?
Let us know the result and we’ll continue from there
Hi, I deactivated site kit, it still occurs.
I deactivated sitekit + jetpack + unlinked on google side + on wordpress.com side
But now, the ?page=wc-admin gives an error plainly, when i reinstall jetpack, this page comes blank with an error that it requires jetpack.
This has something to do with it im sure. Because when going into google for woocommerce, it is also giving the errors in ?page=wc-admin
How do i completely wipe google links, jetpack links, tokens and whatever, it seems now woocommerce has also got to be unlinked because it needs jetpack to run but i do not remember this ever being a neccesarry plugin for this Google for woocommerce setup to work. Now it is requiring it
I am getting the following error on wc-admin:
ChunkLoadError: Loading CSS chunk 2371 failed
It also comes up with 2 404 errors. But when i redownload jetpack this part is restored, but i still do not have access to the google for woocommerce page
Hi there!
Thank you for the detailed explanation it really helps clarify what’s happening.
First, I would like to clarify that the Jetpack plugin is not required to use Google for WooCommerce. However, Google for WooCommerce requires your site to be connected with WordPress.com. While some Jetpack services help power this connection, the plugin itself is not required. Google for WooCommerce can connect to WordPress.com directly without Jetpack.
Since you mentioned that the other issue is now resolved, it seems the only remaining problem is accessing the Google for WooCommerce page. Could you please confirm if you are referring to this page: https://example.com/wp-admin/admin.php?page=connection-test-admin-page?
If yes, could you also confirm whether you are still seeing the error message “Sorry, you are not allowed to access this page.”, or if you are encountering a new error when accessing this page?
Additionally, have you tried going to WordPress Dashboard → Marketing → Google for WooCommerce?
- Are you able to access the Google for WooCommerce dashboard, or do you see any error messages?
For testing purposes, I would suggest temporarily deactivating all plugins except WooCommerce and Google for WooCommerce. After that, go to WooCommerce → Status → Tools and perform the following steps:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Then, please try to record a short video showing exactly what happens when you go to WordPress Dashboard → Marketing → Google for WooCommerce.
For video, you may use https://loom.com or https://www.awesomescreenshot.com/.
Thank you for cooperation.
Hi there,
Since we haven’t received any updates from you, I’ll mark this as resolved for now. If you need further assistance, you’re welcome to start a new thread.
We’d really appreciate if you could take a moment to leave us a review: https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/reviews/
this issue has not been resolved; type error is still active. GMC feed is still not working.
the thing that IS fixed is i can enter google for woocommerce dashboard, but when i click on setup it will still give the error.
i will create a video but i have not had the time yet.
as an emergency solution i have 170 of 300 products working with a 3rd party plugin. Which is not the wanted solution. Will come back to this thread
Hi there!
Thanks for the update, and I’m sorry to hear the issue is still ongoing.
I understand that you’re now able to access the Google for WooCommerce dashboard, but the TypeError still appears when clicking Setup, and the GMC feed is not functioning correctly. I also appreciate you letting us know about the temporary workaround using a third-party plugin.
Whenever you have time, please share the video recording that will help us better understand exactly where the error occurs and what is happening during the setup process.
When recording the video, could you also open the browser Console (Developer Tools) and keep it visible during the process? This will allow us to check if any JavaScript errors appear in the logs when the issue occurs.
If possible, please also try temporarily deactivating all plugins except WooCommerce and Google for WooCommerce while recording the video. This helps us confirm whether another plugin may be interfering with the setup process.
Additionally, please check if any fatal errors are logged by going to:
WooCommerce → Status → Logs, and look for any recent error entries (especially related to Google for WooCommerce). If you find any, please share the relevant log details with us.
Once we have the video and logs, we’ll be able to investigate this further and help move toward a proper resolution.
Thanks again for your patience
