I’m not sure the JavaScript message is related. The message is puzzling – it indicates that the boxes checked in the “Restore” box were not detected on the next screen.
I had one report of this error before, but have not managed to reproduce it, and when I asked for more details, the poster did not reply. Would you be willing to let me log in to your WordPress install so that I can have a look? Don’t post any details here – send them to [email protected].
David
Alternatively, open up wp-content/plugins/updraftplus/admin.php, search for the line of that message (ABORT: Could not find…), and add this on the next line (somewhere near line 1765, depending on your version):
echo '<p>'.__('If making a request for support, please include this information:','updraftplus').' '.serialize($_POST).'</p>';
Then try again, and tell me what it says.
David
Thanks for your quick reply.
What kind of license or information you need to access to my WP install?
I meant, an admin login (username/password).
Though, the amend mentioned in my earlier post may be enough to give me some information to work with, if you’re not willing for that.
David
Hi.
I put the message to your email [email protected]
Hi David. I put that echo to another line and I found new message from WP updraftplus page:
UpdraftPlus Restoration: Progress
ABORT: Could not find the information on which entities to restore.
Restore successful!
Actions: Return to UpdraftPlus Configuration
Does it mean everything is ok?
[Please do not post in uppercase & shout at us. Post de-capped.]
Is that all it said? If so, then no. (I think you must have also removed another line of code as well to get that result – but that’s OK, I was about to ask that anyway).
You may need to try a manual restore: http://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/
David
No any luck. That is just a message but it didnt restore any data
Can you David give some details about the
echo ‘<p>’.__(‘If making a request for support, please include this information:’,’updraftplus’).’ ‘.serialize($_POST).'</p>’;
where do I put that exactly?
Hi,
You put it in the right place. I received the information. That was its purpose. The information mystified me! I have not got any new ideas yet.
David
Hi,
I am having the same problem… is there a soultion yet?
Cheers,
Bruce
Hi Bruce,
We’d love to get to the bottom of this strange error – we’ve never been able to reproduce it. Would you be willing to let us log in to your WordPress dashboard? If so, then please send some login details (preferably both WordPress and FTP) to: [email protected].
David
P.S. Bruce – I forgot to mention that we couldn’t get any further with Hannu’s report because his company’s policies didn’t allow him to let us login to his WP install.
David
Hi Bruce,
Thanks for the login details.
This is fixed now on your site. It was to do with your file permissions; but more specifically, the code meant to deal with that situation had a problem stopping it from doing so. Fixed now.
David
Hannu,
I think the fix for Bruce probably won’t work for you, since they looked like different issues to me. But, it’s worth a try – please de-install your current UpdraftPlus version, and re-install 1.6.1 (even if you had 1.6.1 already – this was a small fix I’ve just placed in without updating the version number, so as not to trigger a new update for everyone else who has just updated today already).
David
