• I cannot access the payments info on my website, it keeps saying Oops.

    The message given is 

    TypeError: undefined is not an object (evaluating ‘v.enabled_payment_method_ids.filter’)

    bf@https://harmonik.co.uk/wp-content/plugins/woocommerce-payments/dist/index.js:2:617181 Suspense Pe@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:179992 div div me@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:174356 div Rac@https://harmonik.co.uk/wp-includes/js/dist/components.min.js:9:124298 SlotFillProvider@https://harmonik.co.uk/wp-includes/js/dist/components.min.js:9:125069 w@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js:1:2006 Pn@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:241531 O@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:143434 P@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:142942 a@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:137399 @https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:244104 WithPluginsHydration(Component)@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:157155 WithOptionsHydration(WithPluginsHydration(Component))@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:158234 WithSettingsHydration(WithOptionsHydration(WithPluginsHydration(Component)))@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:155045 WithSettingsHydration(WithSettingsHydration(WithOptionsHydration(WithPluginsHydration(Component))))@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:155045 WithCurrentUserHydration(WithSettingsHydration(WithSettingsHydration(WithOptionsHydration(WithPluginsHydration(Component)))))@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:156270 Fn@https://harmonik.co.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:244838

    All plugins are up to date as is the theme. I have tried disabling all other plugins and to use a standard generic theme. This doesnt resolve the issue.

    Here is the status report

    System Status Report

    ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 10.7.0Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: 7.0WP Multisite: –WP Memory Limit: 1 GBWP Debug Mode: –WP Cron: –WP Environment Type: productionLanguage: en_USExternal object cache: –### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.107.1.lve.el8.x86_64 x86_64PHP Version: 8.3.31PHP Post Max Size: 8 MBPHP Time Limit: 300PHP Max Input Vars: 3000cURL Version: 8.20.0OpenSSL/1.1.1wSUHOSIN Installed: –MySQL Version: 8.4.8-cll-lveMax Upload Size: 2 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 123custom_css: 1nav_menu_item: 9page: 11post: 1product: 11revision: 40shop_order: 16wp_global_styles: 1wp_navigation: 1wpforms: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (10) ###All-In-One Security (AIOS): by TeamUpdraftDavidAnderson – 5.4.7aThemes Blocks: by aThemes – 1.1.4aThemes Starter Sites: by aThemes – 1.1.9WooPayments: by WooCommerce – 10.8.0WooCommerce PayPal Payments: by PayPal – 4.0.4PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 5.12.1WooCommerce: by Automattic – 10.7.0Wordfence Security: by Wordfence – 8.2.2WP Fastest Cache: by Emre Vona – 1.4.9WPForms Lite: by WPForms – 1.10.0.5### Inactive Plugins (0) ###### Dropin Plugins () ###maintenance.php: maintenance.php### Must Use Plugins (1) ###aios-firewall-loader.php: by  –### Settings ###Legacy API Enabled: –Force SSL: –Currency: GBP (£)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingemail_improvementsblueprintpoint_of_sale### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 28 KB### WC Pages ###Shop base: #27 - /shop/Cart: #28 - /cart/ -  Contains the [woocommerce_cart] shortcodeCheckout: #29 - /checkout/ -  Contains the [woocommerce_checkout] shortcodeMy account: #30 - /my-account/ -  Contains the [woocommerce_my_account] shortcodeTerms and conditions: ❌ Page not set### Theme ###Name: BotigaVersion: 2.4.4 (update to version 2.4.5 is available)Author URL: https://athemes.comChild Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: –### WooPayments ###Version: 10.8.0Connected to WPCOM: YesWPCOM Blog ID: 205843942Account ID: acct_1KsqjJ2Ekri4KttrPayment Gateway: EnabledTest Mode: DisabledDev Mode: DisabledEnabled APMs: cardWooPay: Not eligibleApple Pay / Google Pay: Enabled (product,cart,checkout)Fraud Protection Level: advancedEnabled Fraud Filters: AVS Verification,International IP Address,IP Address MismatchMulti-currency: DisabledAuth and Capture: DisabledSupport Phone: +448002461465Documents: EnabledLogging: Disabled### WooCommerce PayPal Payments ###Onboarded: ✔Branded only: ✔Shop country code: GBWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔Webhook status: ✔PayPal Vault enabled: –ACDC Vault enabled: –Logging enabled: –Reference Transactions: ✔Used PayPal Checkout plugin: –Subscriptions Mode: DisabledPayPal Shipping Callback: ✔Apple Pay: –Google Pay: –Fastlane: –### Admin ###Enabled Features: activity-panelsanalyticsanalytics-scheduled-importproduct-block-editorexperimental-iapi-mini-cartcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalproducts-catalog-apisettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2026-05-26 01:44:15 +00:00Options: ✔Notes: 255Onboarding: completed### Action Scheduler ###Complete: 979Oldest: 2026-04-24 12:30:11 +0000Newest: 2026-05-25 08:28:32 +0000Failed: 27Oldest: 2023-02-15 07:00:03 +0000Newest: 2025-10-28 16:14:54 +0000Pending: 23Oldest: 2026-05-25 10:00:13 +0000Newest: 2026-05-31 03:00:14 +0000### Status report information ###Generated at: 2026-05-25 08:40:31 +00:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for providing the error details and for confirming that you’ve already tested with all other plugins disabled and a default theme active.

    To assist you further, could you please confirm whether any changes were made to your site before this issue started occurring?

    Since you’ve already tried deactivating all other plugins and the issue still persists, could you please create a staging site, update WooCommerce to the latest version (10.8.0), reinstall the WooPayments plugin, and check whether the issue still occurs?

    Also, could you please share any fatal error logs available under WooCommerce → Status → Logs? You can upload the logs to either https://pastebin.com/ or https://gist.github.com/ and share the link in your reply.

    Once we have this additional information, we’ll be in a better position to investigate the issue further.

    Thread Starter harmonikuk

    (@harmonikuk)

    Hello

    Thank you for your response.

    So I have created a staging site, uninstalled and reinstalled the Woopayments plugin, no change, errors still present.

    I have also checked the logs and there are no fatal logs

    Many thanks for any help you can provide

    Murray G

Viewing 2 replies - 1 through 2 (of 2 total)

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