Plugin Support
Saransh
(@saranshwpm)
Hi,
Sorry for the trouble.
This looks like a conflict in the admin. Please try the quick checks below and tell me what you find:
- Open the browser console on the onboarding screen and copy any errors you see. Chrome: View > Developer > JavaScript console.
- Try an incognito window with all extensions disabled, or a different browser.
- Use the Health Check plugin → Troubleshooting mode. Activate BackWPup only.
- If the buttons work there, re-enable other plugins one by one to find the conflict, then the theme.
- If it still fails in troubleshooting mode, let me know.
Let me know how it goes.
Best Regards,
Thread Starter
1luc1
(@1luc1)
Hi,
thanks for your fast reply.
- The Development Console Shows the following. I also looked at the network and it seems there are alot of js scripts not loaded.
http://1luc1.bplaced.net/im.jpg
sry, inserting images doesn’t seem to work.
2. Within the incognito of the browser is the same behavior and the first time i got this error:
Fatal error: Uncaught TypeError: Argument 2 passed to WPMedia\BackWPup\Backups\Onboarding\Subscriber::save_onboarding_storage() must be of the type array, null given, called in /var/www/clients/client9/web52/web/wordpress/wp-includes/class-wp-hook.php on line 324 and defined in /var/www/clients/client9/web52/web/wordpress/wp-content/plugins/backwpup/src/Backups/Onboarding/Subscriber.php on line 58
3. Within the Troubleshooting Mode, same behavior; clicking a button does nothing.
Tried the same site locally with PHP 8.4.12 does work; so it may has something todo with the php version? Or is the server somehow not configured correctly?
Thanks.
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This reply was modified 7 months, 3 weeks ago by
1luc1.
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This reply was modified 7 months, 3 weeks ago by 1luc1.
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This reply was modified 7 months, 3 weeks ago by 1luc1.
Thread Starter
1luc1
(@1luc1)
I just tested it with Version 5.0.9 – since there the new UI was introduced and this behavior already exists there.
Plugin Support
Saransh
(@saranshwpm)
Hi,
Thanks a lot for the detailed follow-up.
Since it works fine in your local setup, this likely indicates a server-side restriction rather than a plugin issue. In a few similar cases, users found that their host’s Web Application Firewall (WAF) was blocking some of BackWPup’s requests, which prevented the interface from loading properly. You might want to ask your hosting provider to check if any such rule is blocking requests to admin-ajax.php or other plugin scripts.
If that doesn’t help, please open a ticket through our official support, so our team can take a closer look at your setup and assist further.
Best regards,
Thread Starter
1luc1
(@1luc1)
Looking at the logs, accessing /wp-admin/admin-ajax.php does work
I got only this error message:
Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function edit_inline_js() on null in … web/wordpress/wp-content/plugins/backwpup/parts/sidebar/storage-RSC.php:13
Is this it?
Thanks,
Luc
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This reply was modified 7 months, 2 weeks ago by 1luc1.
Plugin Support
Saransh
(@saranshwpm)
Hey @1luc1,
I would like to request that you contact our support team directly regarding this specific case so that we can investigate further and assist you with this.
Best Regards,
Thread Starter
1luc1
(@1luc1)
Thanks. Is the support only for paid license?
Plugin Support
Saransh
(@saranshwpm)
Hi,
For this specific case, you can definitely reach out or drop a message to support.
I look forward to your message.
Best Regards,
Thread Starter
1luc1
(@1luc1)
Thanks. I did so. I may report back to this thread If a proper solution was found.
