UM email settings 403 error

  • chrisbasken

    (@chrisbasken)


    1 year, 9 months ago

    Hi, I’ve been tasked with disabling the emails sent out when user accounts are deactivated or deleted. I’ve found where to do this in the UM settings, but when I try to apply the change, I’m given an Access Denied error:

    ===

    Access DeniedYou don’t have permission to access “http://www.libertyinternportal.com/wp-admin/admin.php?” on this server.

    Reference #18.979419b8.1725474517.dbca931

    https://errors.edgesuite.net/18.979419b8.1725474517.dbca931

    ===

    This is a self-hosted site, but unfortunately the contractor we used to develop it is unavailable. I’ve searched all over, and while I did see something about configuring the site’s .htaccess file, applying the various fixes I’ve seen does nothing.

    Our web platform uses separate dev and prod environments, and this is only happening in the prod one, which makes me wonder if it has something to do with hosting and its domain. The dev URL is a longer PAAS-style URL that’s only accessible from within the company firewall. Sadly, our own IT department isn’t much help, as we (meaning the contractor) went a little above and beyond their comfort zone when setting it up.

    Any thoughts or directions to hunt further would be appreciated. Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter chrisbasken

    (@chrisbasken)

    1 year, 9 months ago

    This is my current .htaccess. The stuff at the bottom (the <IfModule> tags) is new, added based on some research I’ve found, but it doesn’t seem to do anything.

    ===

    BEGIN WordPress

    RewriteEngine On
    RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteBase /
    RewriteRule ^index.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L] END WordPress

    php_value upload_max_filesize 100M
    php_value post_max_size 1500M

    <IfModule mod_security.c>

    SecFilterEngine Off

    SecFilterScanPOST Off

    </ifModule>

    • This reply was modified 1 year, 9 months ago by chrisbasken.
    • This reply was modified 1 year, 9 months ago by chrisbasken.
    missveronica

    (@missveronicatv)

    1 year, 9 months ago

    @chrisbasken

    If you have the ModSecurity firewall installed at your production site
    you are probably in the right direction for solving this issue.

    Thread Starter chrisbasken

    (@chrisbasken)

    1 year, 9 months ago

    Is ModSecurity part of WP, or a separate system?

    Sorry, I’m not very experienced with some of this, I’m just trying to handle something dropped in my lap.

    missveronica

    (@missveronicatv)

    1 year, 9 months ago

    @chrisbasken

    ModSecurity is a standalone firewall which can be added to a web server by the hosting company.

    https://modsecurity.org/

    Thread Starter chrisbasken

    (@chrisbasken)

    1 year, 9 months ago

    Oh, ok, I see. Sorry, no, I don’t think we’re using that. I had added that to the .htaccess file based on some online research, but I didn’t realize it was a reference to an existing product. I’ll remove it from my app.

    I’ll check with my company’s IT dept to see what firewall they’re using.

Viewing 5 replies - 1 through 5 (of 5 total)

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