Unable to add payment method

  • Resolved Mushi

    (@mubashiriqbal)


    6 years ago

    Hi,

    On the “my account => Payment methods” page user is not able to add credit card. When “Add payment method” button is clicked an error “Please fill out the payment form.” appears but there is no form to add the credit card.
    Please see this screenshot https://tinyurl.com/ydx7vkpx

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Clayton R

    (@mrclayton)

    6 years ago

    @mubashiriqbal,

    You will need to share your website url and an account I can login with in order to observe the behavior in your screenshot. You can send those details to our support email address accessible via the Help icon on all Braintree plugin pages.

    If the form is not rendering most likely you have a JS error on the add payment method page that is preventing the plugin from initializing the Braintree dropin form.

    In almost all cases, the JS error is caused by another plugin.

    Kind Regards,

    Thread Starter Mushi

    (@mubashiriqbal)

    6 years ago

    Hi @mrclayton

    Yes, you are right. There was another plugin which has having a javascript conflict. I have fixed this issue.

    Thank you.

    • This reply was modified 6 years ago by Mushi.
Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: Mushi
  • Last activity: 6 years ago
  • Status: resolved