Unable to backup

  • Resolved TCFT

    (@tunecraft)


    2 years, 2 months ago

    Hi,

    I’ve been using Updraft for months without any issues for FTP backups, but recently, all backups (both manual and automatic) have been failing.

    When testing FTP settings, I receive the following error message:

    FTP settings test result: Failure: We successfully logged in, but were not able to create a file in the given directory.

    Messages:

    • PHP event: code E_WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115) (line 93, wp-content/plugins/updraftplus/includes/ftp.class.php)
    • PHP event: code E_WARNING: ftp_nb_fput(): TYPE is now 8-bit binary (line 93, wp-content/plugins/updraftplus/includes/ftp.class.php)

    I contacted my hosting provider, and they assured me that everything is functioning correctly on their end. They suggested that there might be an issue with the plugin. However, I’ve confirmed that the plugin is up to date, and I’ve tried various troubleshooting steps without success.

    I’ve also searched through previous tickets mentioning similar errors for a solution, but haven’t found one yet. Any suggestions?

    Thanks for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • pbevanudp

    (@pbevanudp)

    2 years, 2 months ago

    Hello,

    Would it be possible to run a script from your server outside of WordPress to test the FTP connection independently of UpdraftPlus?

    You could use a crude script like this https://pastebin.com/DTdqMK9H – change the credentials at the top, put a file (text or image etc) in the same directory and adjust lines 6 and 7 to the filename of the file you want to send.

    Thread Starter TCFT

    (@tunecraft)

    2 years, 2 months ago

    Hey there,

    Thanks for your reply.

    I haven’t had the chance to run that script yet, as I’m not quite sure how to proceed.

    However, I noticed that once I unchecked ‘passive mode’, automatic backups started working successfully. The FTP settings test confirmed this with the message: ‘Success: we successfully logged in, and confirmed our ability to create a file in the given directory (login type: non-encrypted)’

    Yet, despite this success, manual backups continue to fail in both active and passive modes.

    Testing FTP Settings in Passive mode still displays the error mentioned above.

    Do you have any insights on why manual backups might be failing despite the successful automatic backups?

    Any additional assistance would be greatly appreciated.

    Thanks!

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 2 months ago

    Can you check the following

    – The file you are trying to write to already exists.
    – The FTP user account you are using has permission to upload files to that location.
    -The filepath in the UpdraftPlus settings is also relative to the FTP user root directory, so you shouldn’t enter the full path.

    Thread Starter TCFT

    (@tunecraft)

    2 years, 2 months ago

    Sorry, what am I supposed to check exactly ? There’s no link in your post or anything. If these were questions:

    -Yes the file/folder I’m trying to write to already exist since it compiles previous backups when it was working fine.
    -The FTP user account has permission to upload files to that location (assumed since the automatic daily backups are working)
    -The filepath in the UpdraftPlus settings is also relative to the FTP user root: Not sure I’m getting this one, but again I assume auto backups wouldn’t work if it wasn’t the case.

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 2 months ago

    These are questions.

    In the settings tab, what have you entered here: https://snipboard.io/pjE5SR.jpg

Viewing 5 replies - 1 through 5 (of 5 total)

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