Unable to commit new Layer slider.

  • Resolved gottapulse

    (@gottapulse)


    10 years, 6 months ago

    I have recently taken over updating my wife’s business website as a total newbie. I wanted to play safe so created new layerslide with shortcode [layerslider id=”7″] I have gone to the page I wish to update and clicked on dropdown and selected the new one (previously it was layer slider 6 then saved. Its not using the new layer slider.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    10 years, 6 months ago

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    http://support.kreaturamedia.com/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter gottapulse

    (@gottapulse)

    10 years, 6 months ago

    Thanks for the advice. The problem turned out to be a network issue in that the web server had certain UDP ports blocked. Now my IP address has been whitelisted all is now ok.

    Moderator James Huff

    (@macmanx)

    10 years, 6 months ago

    Thanks for sharing your solution!

Viewing 3 replies - 1 through 3 (of 3 total)

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