unable to complete setup

  • Resolved cberthier

    (@cberthier)


    3 years, 2 months ago

    active theme: Customizr

    WordPress 1&1 version 6.1.1

    PHP 7.4

    Plugins : RegistrationMagic, All in One SEO Pack, Assistant 1&1 WP, Backup For WP, Classic Editor, Contact Form7, Download Attachments, Easy Digital Downloads, iThemes Security, Monsterinsights, OptinMonster, ProfileGrid, Protect Uploads, Swifty Image Widget by WPGens, WPForms Lite


    I can’t configure ithemes security, during configuration, I can’t skip the notifications step

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    3 years, 2 months ago

    Hi @cberthier, thanks for reaching out. Are there any errors on the fronted/browser console when the setup is stuck at the Notifications step? Please enable WP Debug and forward any iTSec-related errors you see during onboarding. Then, please send the site URL with the issue.

    Also, kindly contact your hosting provider and have them allow all the REST HTTP methods: GET, POST, PUT, PATCH, DELETE, and OPTIONS – as the plugin requires REST API access to work. Once confirmed, please try the onboarding process again and see if the issue resolves.

    I hope this helps!

    Shalom Taiwo

    (@shalomt)

    3 years, 2 months ago

    Hi there,
    I hope the information provided helped resolve your issues. Given that we have not received a response, I will mark this post as resolved. If you still need some assistance, please feel free to open a new support topic, and we would be happy to assist.
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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