UNABLE TO DELETE PLUGIN

Resolved crib
(@crib)

7 years, 10 months ago

Despite of having DELETED the plugin, it still remains intact and active on my site (despite of no longer appearing on the the plugins list) and I don’t know how to get rid of it..
Please help!

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor way2enjoy
(@way2enjoy)

7 years, 10 months ago

@jdembowski want to help but my past reply was deleted. dont know why. i requested to come in chat because we wanted to use teamviewer. we have not done anything in our plugin but this guy is facing issue. he rated us 1 star there also i replied but that was also deleted. plz guide little i dont know what mistake i am doing my replies are being deleted this guy is really facing issue
Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

7 years, 10 months ago
@way2enjoy
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the http://pasetbin.com/ log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new.
Plugin Contributor way2enjoy
(@way2enjoy)

7 years, 10 months ago

thanks for guiding, @crib plz try with andrew advise and update

Thread Starter crib
(@crib)

7 years, 10 months ago

Thanks so much Andrew!!
I was puzzled why my review was deleted then I realized that that was not the place to look for support, hence this post.
I’m not very familiar with those tools, but I’ll have a go and post it here…
Cheers!

Plugin Contributor way2enjoy
(@way2enjoy)

7 years, 10 months ago

@crib can u plz update ??

Plugin Contributor way2enjoy
(@way2enjoy)

7 years, 9 months ago

marking as resolved

Viewing 6 replies - 1 through 6 (of 6 total)

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