Unable to export

  • Resolved blipdigital

    (@blipdigital)


    5 years, 3 months ago

    When I attempt to export ‘Customers’, I’m immediately redirected to a page that says “There has been a critical error on this website.”

    This is occurring on my local, staging, and production environments. I’ve attempted to uninstall and reinstall the plugin.

    If I reduce the date range of the export to be ~10days or less the export works, but the file is empty.

    My database of users is not very large… a couple of hundred users total.

    Is there anyway I can debug what is happening here? It’s very hard for me to fix the problem without more robust error messages.

    • This topic was modified 5 years, 3 months ago by blipdigital.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Javier Carazo

    (@carazo)

    5 years, 3 months ago

    Good morning @blipdigital,

    It seems your export is too big. Anyway to debug you can enable your WordPress debug, and you will see what’s happening.

    Debugging in WordPress

    Also you can get some info sure in your error log in your server.

    Tell me about it as soon as you get news.

    Thread Starter blipdigital

    (@blipdigital)

    5 years, 3 months ago

    I’d usually expect WordPress DEBUG to show errors rendered in the HTML. However, for this bug it has no effect – which I thought is odd.

    After further debugging. The export works if I pick a date with zero users. I don’t believe it’s an issue with export size. My entire userbase is only ~700 users. If I pick a date range to export where I know only 1 user would be exported, the error appears.

    I’ve had to migrate to a different plugin as I needed to urgently fix the issue. However, I would like to continue to work out how to resolve this issue as I prefer your implementation of the export feature (when it works).

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 3 months ago

    @blipdigital,

    Yes, we want to know what’s happening.

    What error appears in the debug?

    Thread Starter blipdigital

    (@blipdigital)

    5 years, 3 months ago

    There are no debug messages even with the following settings in wp-config:

    ini_set(‘display_errors’, true);
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, true );

    The page still simply reads as “There has been a critical error on this website.”

    Plugin Author Javier Carazo

    (@carazo)

    5 years, 3 months ago

    This does not appear because your hosting are hidding this.

    You can see the log (if you activate the WP_DEBUG_LOG) into wp-content/debug.log file.

    If the file does not exist, please create it and make it writable by server.

Viewing 5 replies - 1 through 5 (of 5 total)

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