• Resolved carlsum1986

    (@carlsum1986)


    Hi
    I am trying to activate the jetpack plugin by clicking “Set up Jetpack”

    I keep getting the error “Error Details: Unable to insert blog. Please try again or contact support.”

    I have tried everything from uninstall plugin by force and via the plugin page and also checking xmlrpc etc…

    Please advice

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Velda

    (@supernovia)

    Hi @carlsum1986, under Settings > General, please check your Site and Home urls. Do they match the domain you’ve shared here?

    Thread Starter carlsum1986

    (@carlsum1986)

    hi yes they do match please check this link
    https://ibb.co/gms7p5d

    furthermore jetpack log details below

    Debug Info
    jQuery version: 1.12.4
    CLIENT_ID:
    BLOG_TOKEN:
    MASTER_USER:
    CERT: 0
    TIME_DIFF: 0
    VERSION: 7.2.1:1557206159
    OLD_VERSION: 7.2.1:1557206159
    PUBLIC:
    USER_ID: 1
    USER_TOKEN: [this user has no token]
    PHP_VERSION: 7.1.27
    WORDPRESS_VERSION: 5.1.1
    JETPACK__VERSION: 7.2.1
    JETPACK__PLUGIN_DIR: /home/eco532maau6l/public_html/gbonthego.com/wp-content/plugins/jetpack/
    SITE_URL: https://gbonthego.com
    HOME_URL: https://gbonthego.com
    PLAN: JetpackPlanfree

    — SYNC Status —
    Jetpack Sync Full Status: `Array
    (
    [started] => Thu, 01 Jan 1970 00:00:00 +0000
    [queue_finished] => Thu, 01 Jan 1970 00:00:00 +0000
    [send_started] => Thu, 01 Jan 1970 00:00:00 +0000
    [finished] => Thu, 01 Jan 1970 00:00:00 +0000
    [sent] => Array
    (
    )

    [queue] => Array
    (
    )

    [config] =>
    [total] => Array
    (
    )

    )
    `
    Sync Queue size: 0
    Sync Queue lag: 0 seconds
    Full Sync Queue size: 0
    Full Sync Queue lag: 0 seconds
    Sync IDC URLs: {“home”:”https:\/\/gbonthego.com”,”siteurl”:”https:\/\/gbonthego.com”,”WP_HOME”:””,”WP_SITEURL”:””}
    Sync error IDC option: false
    Sync IDC Optin: 1

    HTTP_HOST: gbonthego.com
    SERVER_PORT: 443
    HTTPS: on
    HTTP_CF_CONNECTING_IP: 115.31.140.110
    HTTP_X_FORWARDED_FOR: 115.31.140.110
    REMOTE_ADDR: 172.68.143.188
    PROTECT_TRUSTED_HEADER: false

    TEST RESULTS:

    FAILED TESTS!
    test__check_if_connected: Jetpack is not connected.
    Array
    (
    [0] => Array
    (
    [name] => test__check_if_connected
    [pass] =>
    [message] => Jetpack is not connected.
    [resolution] => Please disconnect and reconnect Jetpack.
    [group] => Array
    (
    [0] => default
    )

    )

    [1] => Array
    (
    [name] => test__master_user_exists_on_site
    [pass] => skipped
    [message] => Jetpack is not connected. No master user to check.
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [2] => Array
    (
    [name] => test__master_user_can_manage_options
    [pass] => skipped
    [message] => Jetpack is not connected.
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [3] => Array
    (
    [name] => test__xml_parser_available
    [pass] => 1
    [message] => Test Passed!
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [4] => Array
    (
    [name] => test__outbound_http
    [pass] => 1
    [message] => Test Passed!
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [5] => Array
    (
    [name] => test__outbound_https
    [pass] => 1
    [message] => Test Passed!
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [6] => Array
    (
    [name] => test__identity_crisis
    [pass] => skipped
    [message] => Jetpack is not connected.
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [7] => Array
    (
    [name] => test__wpcom_connection_test
    [pass] => skipped
    [message] =>
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [8] => Array
    (
    [name] => test__server_port_value
    [pass] => 1
    [message] => Test Passed!
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    [9] => Array
    (
    [name] => test__wpcom_self_test
    [pass] => skipped
    [message] =>
    [resolution] =>
    [group] => Array
    (
    [0] => default
    )

    )

    )

    Hi @carlsum1986,

    Thanks for the screenshot, I’m actually seeing a mismatch in the site URLs on our system. I’ve disconnected Jetpack so please try reconnecting with these steps:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

    Does that help or do you still have the same trouble afterwards?

    Thread Starter carlsum1986

    (@carlsum1986)

    Hi @gemmaevans
    I have followed the same steps and deactivated and delete. I have then installed via the plugin page.

    I still see the same error.
    Can you advice if i should delete any files or data from my database?

    Thread Starter carlsum1986

    (@carlsum1986)

    Hi @gemmaevans
    Please check the video if it helps of the steps i have performed.

    https://www.loom.com/share/a3bc646507484159a1a6dc234e186c09?focus_title=1&muted=1

    Plugin Contributor James Huff

    (@macmanx)

    Ok, I think I’ve found the problem on our end.

    Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    This will clear out Jetpack’s settings, and this time it will work properly after a reinstall.

    Thread Starter carlsum1986

    (@carlsum1986)

    hi @macmanx it works!!!!!!!!!!!
    Thanks alot
    @gemmaevans thank you too

    Fantastic news @carlsum1986, thanks for letting us know 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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