Unable to save changes

  • Resolved carlosnoronha

    (@carlosnoronha)


    5 years, 2 months ago

    Hello Quiz maker support team,

    I’ve installed quiz maker for the first time and I am not able to create any quiz or save any change to make to the example quiz already created. I can create questions without any problem and add the questions to the quiz, when I save, page reloads and every change made before does not work.

    I’m with 4.3.1 WordPress Version

    Thank you!

    • This topic was modified 5 years, 2 months ago by carlosnoronha.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Hello Dear @carlosnoronha ,

    Thank you for the topic.
    I am sorry for the issue you are having.
    Presumably, there is a conflict with another plugin or theme.

    Could you please deactivate the rest of your plugins and try again?

    Please let me know about the results of the troubleshooting.

    Thread Starter carlosnoronha

    (@carlosnoronha)

    5 years, 2 months ago

    Thank for you fast reply.

    Unfortunately, this is a company website that I don’t have permissions to do that since we have some plugins online that can’t be disabled. Is there any other way to make this happen?

    The website is using Avada theme version 3.8.8. Thank you

    • This reply was modified 5 years, 2 months ago by carlosnoronha.
    Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Thank you for your reply.

    As it is in your website dashboard, we are unable to do any testing.
    The only way is to make a staging website and do troubleshooting on it.

    Also, you can contact our support team via this form.

    Thread Starter carlosnoronha

    (@carlosnoronha)

    5 years, 2 months ago

    I understand, that I will had to validate internally and can take time.

    I will try to disable all the possible plugins and see if it solves. Our version of PhP is 5.6.22, can that be a source of problems?

    Thank you

    Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Thank you for your reply and understanding.

    We will test our plugin with WordPress 4.3.1 and PHP 5.6.22 and let you know if there is an issue on our end.

    Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Dear Customer,

    I am glad to inform you that we have found the cause of the issue.
    It is connected with a function that is not compatible with the old versions of WP (older than 4.7.0).

    We will fix the issue as soon as possible and let you know.

    Thread Starter carlosnoronha

    (@carlosnoronha)

    5 years, 2 months ago

    Would be amazing if that problem can be solved since your plugin fits all of our needs.
    I will wait your reply.

    Thank you for your help and availability.

    Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Dear @carlosnoronha ,

    We have fixed the issue I mentioned and updated the plugin to version 5.9.2.1.

    Could you please update it on your site and try again?

    Please let me know about the results.

    Thread Starter carlosnoronha

    (@carlosnoronha)

    5 years, 2 months ago

    No doubt, one of the best support experiences I’ve ever had. Fast replies, straight forward to problem solving and actually solving it. 5 Star review incoming.

    For now, from my side, everything looks working as supposed, thank you for this update.
    Congratulations and keep up this amazing job!

    • This reply was modified 5 years, 2 months ago by carlosnoronha.
    Plugin Author Ays Pro

    (@ays-pro)

    5 years, 2 months ago

    Thank you so much for your kind words and an awesome review. 🙂

    It is our job to satisfy the needs of our customers.

    Many thanks.

Viewing 10 replies - 1 through 10 (of 10 total)

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